Customer Service Representative (WFH, Midshift)

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Roles and Responsibilities

• Provide back-office customer service support for clients in Germany, Austria, and Switzerland (DACH).
• Handle sales administration tasks, including order entry and coordination with logistics.
• Enter and manage all customer orders accurately in Oracle.
• Validate pricing and ensure order accuracy prior to processing.
• Provide customer support to distributors Rossittis, Risse, and AMC.
• Monitor and follow up on outstanding or overdue client payments within the DACH region.
• Support claim handling and after-sales service requests.
• Assist the Sales Team with administrative and Salesforce-related support.
• Communicate general updates to clients, including new products, discontinued items, projects, and team changes.
• Manage ordering and follow-up of samples and marketing tools.

Required Experience

• Previous experience in customer service, sales administration, or back-office support roles.
• Experience handling order processing, invoicing, and customer coordination.

Minimum Qualifications

• Working knowledge of Oracle or similar ERP systems.
• Strong written and verbal communication skills in English.

A Successful Candidate Must Have

• Strong customer focus with excellent attention to detail.
• Ability to manage multiple client requests in a fast-paced environment.
• Professional communication skills and strong coordination abilities.

Proficient With

• Oracle ERP system.
• CRM tools such as Salesforce.
• Order management, pricing validation, and logistics coordination.

Experience Advantage

• German language proficiency (spoken and written).
• Experience supporting distributors or international clients.
• Background in after-sales service, claims handling, or logistics coordination

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Earn up to ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

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