Medical Virtual Assistant (On-site, Morning Shift)

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Roles and Responsibilities

Appointment Coordination

• Schedule, reschedule, cancel, and confirm telehealth appointments accurately.

• Ensure upcoming appointments are booked, rescheduled, and cancelled correctly.

• Manage patient inquiries via phone, email, and live chat.

Patient & Client Support

• Act as the first point of contact for patients, responding with care and professionalism.

• Communicate with patients via email, calls, and live chat to obtain missing information, answer queries, and relay relevant information from the psychiatrist/psychologist.

• Assist patients with basic troubleshooting on telehealth platforms when needed.

System & Records Management

• Update client/patient details and maintain accurate and up-to-date records in the Practice Management System (PMS).

• Enter client data received via email, chat, or phone into the PMS.

• Upload referral PDFs to client profiles within the PMS.

Operational Excellence

• Manage and track KPIs to ensure service standards and targets are met.

• Complete daily operational checklists to maintain workflow consistency and quality.

• Communicate with psychiatrists/psychologists in a timely manner to support scheduling and patient needs.