Customer Acquisition Specialist

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

About the Role:

Do you have the confidence to turn conversations into qualified opportunities? If you're a proactive communicator who thrives on outbound calling, lead generation, and building strong customer relationships, Reward Hospitality wants you on the team!

This Customer Acquisition Specialist role focuses on qualifying leads quickly and acquiring new business growth.

Role Responsibilities:

• High-volume outbound warm & cold calls.
• Mine geographic territories and industries to identify new business prospects that are not currently trading with us to build prospect lists and uncover untapped opportunities as provided.
• Contact and qualify prospects generated through platforms such as E1 before routing qualified opportunities to the appropriate onshore Account Manager or Business Development Manager.
• Respond immediately to website exit pop-ups and "Contact Me" requests to engage customers before they choose a competitor. – We could look to move the entry of the CRM pipeline to them to make it more efficient.
• Respond immediately to CRM tasks for assigned campaigns.
• Contact customers who submit enquiries through the website to qualify opportunities and book appointments where appropriate.
• Qualify leads using agreed criteria before handing them to the sales team.
• Book appointments for Account Managers and BDMs.
• Maintain accurate CRM records, including customer details, call outcomes and next actions.
• Live chat opportunities.
• Achieve Key Performance Indicators 
• Maintain an up-to-date Call Plan based on Call Lists Call Follow Up Dates & CRM Notes.
• Listen actively to customer feedback, identify customer's needs, and provide appropriate solutions to ensure positive resolution and experience.
• Active participation and compulsory attendance at one on one's, sales team meetings, and training sessions.
• Maintain professional phone manner and brand tone at all times
• Follow compliance, privacy, and data handling requirements
• Adhere to calling standards, scripts, and objection-handling guidelines
• Meet quality benchmarks for call recordings and CRM audits

Essential Criteria:

• Demonstrated experience and competence gained in a similar phone-based sales role preferably within the hospitality/catering industry.
• Experience in customer acquisition and high-volume customer service.
• Knowledge and understanding CRM
  
• Customer service orientated and ability to build strong customer loyalty and foster relationships.
• Excellent communication and negotiation skills with well-developed professional interpersonal and communication skills
  
• Strong organizational skills with the ability to meet deadlines and manage time frames for quotes, tenders, appointments and call cycles.
• Solutions focused.
• Self-motivated with a strong desire to achieve targets, a team focus and the ability to work collaboratively
• Be a professional well-presented individual who can liaise with people on all levels.
• Basic competency in Microsoft applications including Outlook, Word & Excel & CRM
• Previous experience in outbound calling, reactivation, telesales, or customer service
• Strong spoken English and clear phone communication skills
• Ability to handle rejection and maintain momentum

Desirable Criteria:

• Fresh CRM or similar system knowledge
• Knowledge of hospitality and catering products gained from experienced working within the hospitality industry
• Experience working with offshore/onshore teams
• Tertiary qualifications in Sales, Customer Service, Business or other relevant discipline (desirable)

ShoreXtra Perks:

• HMO upon regularization
• 12 days paid leaves upon regularization
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set-Up:

• On-site- Clark, Pampanga
• Monday to Friday, 6:00 AM - 3:00 PM
• Full-time