Senior Billing Officer

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Company Profile

Avina Therapy is a specialised allied health and behaviour support provider operating across metropolitan and regional New South Wales, Victoria, Queensland, and South Australia. We support children, adults and seniors living with disability through NDIS, Medicare, and private funding pathways, delivering services in clinic, community, and via telehealth.

Our multidisciplinary team provides Occupational Therapy, Speech Pathology, Positive Behaviour Support, Psychology, Dietetics, and Physiotherapy. We are a registered NDIS provider (No. 4050011910) committed to evidence-based, neuro-affirming care shaped around each person's goals and life.

At Avina, we build real relationships — with our clients, their families, and with each other. Our culture is grounded in six values: Progressive, Curious, Respectful, Collaborative, Informed, and Purposeful.

Position Purpose

The Billing Officer is responsible for Avina Therapy’s end-to-end invoicing function, ensuring all services are billed accurately, claims are submitted on time, and payments are received across NDIS, Medicare, DVA and other funding streams.

Reporting to the Billing and Claims Manager, this role also supports the Finance Manager with creditor and debtor payments and general ledger reconciliation. It bridges finance and clinical operations by coordinating billing activity with therapists and feeding revenue data back to management, playing an important role in both the organisation’s financial performance and the participant experience.

All work must align with the compliance obligations set out in the Professional Responsibilities section below.

Key Responsibilities

NDIS Agency: Managed Billing

• Check plan dates and funding before submitting claims.

• Create and maintain Service Bookings in PRODA.

• Run weekly bulk uploads, including pre-claim clean-up and exception reporting.

• Investigate and resolve claim errors, then resubmit claims promptly.

• Process manual claims when bulk upload is not suitable.

Plan-Managed and Self-Managed Billing

• Generate batch invoices in Splose and send them to Plan Managers and self-managed participants.
• Work with Plan Managers and other stakeholders to resolve disputes and secure payment.
• Notify therapists of overdue accounts and coordinate stop service decisions when required.
• Follow up unpaid invoices through reminders and escalate matters to Marshall Freeman when needed.

Other Funding Streams

• Process manual claims for Medicare, DVA, NQIS and other funding streams.

Finance Administration

• Monitor the Finance inbox and respond to invoice and funding queries within agreed timeframes.
• Apply received payments and reconcile them against outstanding invoices.
• Support the Operations Manager with creditor and debtor payments and general ledger reconciliation.

Continuous Improvement

• Identify recurring billing issues and suggest practical solutions.

• Contribute to process and system improvements across the billing function.
• Share knowledge and support colleagues to strengthen overall team capability.

Delegation of Authority

The Billing Officer does not have authority to approve write offs, agree payment plans or waive fees. Decisions of this nature must be escalated to the Billing and Claims Manager or the Finance Manager in accordance with Avina Therapy’s Delegation of Authority Policy. Referrals to debt recovery partners require approval from the Billing and Claims Manager.

Key Performance Indicators

1. Claims are submitted within agreed timeframes, with a rejection rate at or below the target set in the performance review document.

2. Aged debtors remain within target days as defined in the performance review document, with overdue invoices reducing over time.

3. Finance inbox queries are acknowledged and resolved within agreed service levels.

4. Reconciliations are accurate, with minimal post period adjustments.

5. Work complies with NDIS billing rules, privacy requirements and internal controls, with no avoidable audit findings.

Key Relationships

Internal

• Billing and Claims Manager: direct supervisor and primary escalation point.
• Finance Manager: support for creditor and debtor payments and general ledger matters.
• Therapists and clinical team leaders: coordination on service delivery and stop, service decisions.
• Avina Therapy executives and managers: reporting and issue resolution.
• Finance and payroll team: coordination on payment processing and ledger activity.

External

• Plan Managers, the NDIA and Services Australia

• Participants and families regarding invoice and funding queries

• Marshall Freeman and other debt recovery partners

Qualifications & Experience

Essential

• Demonstrated experience in accounts payable and receivable within a medium to large organisation.
• Strong reconciliation skills, including exception reporting and clean up.
• Proven ability to meet financial deadlines in a fast-paced environment.
• Confidence using the Microsoft Office suite, including intermediate to advanced Excel skills.
• Accurate and efficient data entry skills, with strong attention to detail.

• Strong numeracy and literacy skills.

• Discretion and a strong commitment to confidentiality and privacy.

• Clear communication skills and the ability to work effectively with  Plan Managers, therapists and external debt collection partners.
• Ability to manage competing priorities across multiple funding streams.
• Commitment to ongoing learning and professional development.
• Familiarity with NDIS billing concepts, including plan management types, service booking requirements and claiming rules.
• NDIS Worker Screening Check (or willingness to obtain one) and a National Police Check.

Highly Desirable

• Previous team leadership or mentoring experience, with the ability to build capability across a team.
• Hands on experience with NDIS billing systems, including PRODA, bulk uploads, Service Bookings and manual claims.

• Experience using Splose or a similar practice management platform.

• Familiarity with Medicare, DVA and other funding stream claiming processes.
• A relevant qualification in accounting, bookkeeping, business or finance.

Our Values

• Progressive: we lead with insight and intention.

• Curious: we question how things are done and imagine how they could be better.

• Respectful: we listen deeply and honour every story.

• Collaborative: progress is more powerful when we create it together.

• Informed: we are guided by evidence, lived experience and professional wisdom.
• Purposeful: every plan, session and conversation is part of something bigger.

Professional Responsibilities

All work must align with Avina Therapy’s vision, values, mission, policies and procedures; the NDIS Participant Service Charter and Participant Rights; the NDIS Quality and Safeguarding Framework; the Avina Therapy Employee Code of Conduct; and the Australian Privacy Principles (Cth).

• Keep up to date with NDIS pricing arrangements, billing rules and broader financial practice, and identify opportunities to improve billing processes.
• Comply with privacy legislation and Avina Therapy’s confidentiality standards when handling participant, staff and operational information.
• Participate in ongoing professional development to maintain competence.
• Seek guidance promptly when issues are outside your role or expertise.
• Maintain clear and timely communication with Avina Therapy executives and managers.

• Work Health and Safety

All Avina Therapy employees are responsible for taking reasonable care of their own health and safety and the health and safety of others, complying with WHS policies and procedures, and promptly reporting hazards, incidents and near misses. This includes psychosocial hazards such as workplace stress, difficult interactions and emotionally demanding work. Employees are encouraged to access the Employee Assistance Program and raise concerns with their manager at any time.

ShoreXtra Perks

• Day 1 HMO Coverage

• Attendance Bonus – Get a chance to earn up to ₱5,000 every pay run for consistent, perfect attendance.

• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.

• Unlimited Barista Coffee all shift long

• Free Parking & Shuttle

• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone

• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club

• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards

• Silver Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.

• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set Up:

• On-Site

• Work Schedule: Monday to Friday, 7:00 am to 4:00 pm