Next Step Medication Coordinator

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

 Role Overview

The Next Step Medication Coordinator is responsible for managing the Next Step Treatment program, which includes Esketamine and Psychedelic-Assisted Therapy (PAT) treatments. This role ensures smooth patient coordination, medication oversight, and program tracking through the following tasks:

• Liaise with the team intake regarding referrals for Esketamine and PAT treatments, responding to queries and ensuring appropriate triage
• Coordinate and communicate with patients throughout the intake and pre-treatment phases, keeping them informed of key steps and timelines
• Manage patient coordination processes using Microsoft Office tools, ensuring accurate and timely updates to patient records and treatment progress
• Monitor medication stock levels for Esketamine, Psilocybin, MDMA, and rescue medications (as deemed appropriate by the Medical Team), and notify Clinical Compliance when reordering or script preparation is required
• Track clinical outcomes and maintain program data using appropriate documentation and reporting tools
• Liaise with Director of Clinical Services to provide updates on program progress, patient flow, and operational needs
• Participate in ongoing review and refinement of clinical and operational processes related to the Next Step model of care, including the Esketamine & PAT patient journey and associated workflows
• Communication & Collaboration
• Foster a collaborative working environment across clinical and operational teams
• Serve as a liaison between departments, promoting synergy and alignment of goals
• Coordinate with HR, Finance, IT, and other departments to support integrated service delivery
• Quality, Risk & Compliance
• Monitor and evaluate clinical and operational quality through audits, feedback reviews, and incident management
• Implement quality improvement initiatives to enhance patient satisfaction and operational efficiency
• Ensure compliance with NQSPCH standards, company policies, and legal/ethical requirements
• Support accreditation preparedness, policy development, and mandatory training planning

Other Responsibilities

• Maintain strict confidentiality and protect sensitive information
• Model company values and contributes to achieving its mission and vision
• Assist with clinical compliance tasks in collaboration with Senior Clinicians, including risk register maintenance and variance resolution
• Train in the company's primary treatment modality, TMS, and work as a TMS clinician as required.

Key Relationships - Internal and External

• Patients
• Executive General Manager
• Director of Clinical Services
• Patient Care Team
• VMOs
• Clinical Teams
• Psychologists
• Referrers
• Accreditation provider
• Funding bodies

Qualifications & Experience Required

• Registered Nurse with experience in Mental Health Nursing
• Understanding of healthcare administration and relevant tasks
• Demonstrated experience working autonomously
• Excellent written and verbal communication skills, with the ability to communicate complex ideas clearly and concisely
• Proficient in Microsoft Office and scheduling software, and electronic medical records systems
• Strong interpersonal skills to build relationships and motivate a diverse team
• Ability to work collaboratively with patients, families, and healthcare professionals
• Commitment to best practice and genuine passion for mental health care
• Current First Aid certification, WWCC, and Police check

Shore Xtra Perks

• HMO Coverage upon regularization
• Attendance Bonus – Earn up to ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

#Jobs360Hiring