Customer Service Data Entry Specialist

About the Role:

As a Customer Service Representative, you will be the first point of contact for our valued customers. You will play a crucial role in building positive relationships and ensuring their satisfaction by addressing their inquiries and resolving their concerns. Your day-to-day tasks will involve:

• Responding to customer inquiries via phone, email, chat, etc.
• Providing accurate and helpful information about our products, services, and policies
• Resolving customer complaints in a timely and professional manner
• Processing quote requests, job requests, payments, Invoicing, quoting, tasks, quote follow ups, overdue account follow-ups, maintaining client portals, Franchise Partner and client enquiries and requests, etc.
• Maintaining accurate customer records
• Escalating complex issues to supervisors or other departments when necessary

Proficient With

• Simpro
• Outlook

Work Setup

• Monday to Friday 6:00 am - 3:00 pm
• Onsite (Philexcel, Clark)

ShoreXtra Perks

• Free barista-style coffee
• Free parking and jeepney services
• Highly engaged team
• Unlimited potential for growth
• Challenging role
• Fun and family-oriented working environment
• Bronze Level referral bonus