Helpdesk IT Support

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups. 

The Role Will Significantly Contribute Through

• Provide first and mid-level IT support
• Troubleshooting IT software & hardware issues
• Coordinating the IT Helpdesk Log
• Resolve support tickets
• Assist in maintaining the IT Asset Register
• IT setup for new staff members
• Other duties as required

Core Responsibilities and Accountabilities

• Set up laptops and other devices remotely
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages
• Manage Asset and work-from-home device list
• Manage hosted PBX

Knowledge Required

• Exceptional personal presentation in a professional manner for client relations
• Effective written and verbal communication skills
• Ability to use Microsoft Office 365, Word processing and formatting, email, and software applications
• Ability to work both independently but also within a collaborative team environment
• Well-developed interpersonal skills with the ability to work productively with a broad range of people from a variety of backgrounds and experiences
• Exceptional time management, organizational and administrative skills

ShoreXtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Get a chance to earn Php 5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Arrangement:

• Onsite - Shifting Schedule (Mon-Sun 5:00 AM–2:00 PM, 6:00 AM–3:00 PM, or 9:00 AM–6:00 PM)