Client Services Administrator (Onsite, Dayshift)

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Key Responsibilities

Administration & Client Support

• Assist with the preparation of SFS packages and trust authority documentation
• Support client onboarding and offboarding tasks
• Maintain and update accurate client details in the CRM
• Process MyGov and ATO correspondence
• Access and review client portals, including the ATO Portal, as required
• Export, organise, and file client documents and correspondence
• Retrieve client year-end reports and supporting documentation for the accountants
• Complete online signed document filing
• Manage and monitor email inboxes using Outlook
• Assist with general administrative and documentation tasks as required

Software & Platforms

Experience with the following systems is highly advantageous:

• Xero – accounting, bookkeeping, BAS, payroll, bank feeds, and client files
• ATO Portal – accessing client information, reviewing correspondence, exporting documents, and retrieving relevant reports
• SharePoint – document management, file organisation, and collaboration
• FYI – document management, workflow, and client records
• Microsoft Outlook – email, calendar, inbox management, and scheduling

ATO-Related Administrative Support

• Complete ATO-related administrative tasks under the direction of the onshore team
• Check and navigate client portals and ATO-related platforms
• Review client mail and ATO correspondence and identify relevant items for the onshore team
• Download and export client documents and reports
• Retrieve year-end reporting and supporting information for the accountants
• Organise and file ATO/client documentation in the appropriate systems

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Get a chance to win up to ₱5,000 every pay run for consistent, perfect attendance via raffle draw.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

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