Sales Administrator (Onsite, Dayshift)

About Shore360

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies. We support clients across recruitment, HR, IT, administration, and office facilities, allowing them to focus on their core business.

Roles and Responsibilities

Customer Orders & Purchase Orders

• Reconcile and monitor open customer orders and purchase orders.
• Follow up with production regarding order status, quantities, and short shipments.
• Advise customers on order due dates, ETAs, and ETDs.
• Prioritize and expedite orders based on customer requirements.
• Coordinate order due date changes, cancellations, and customer requests.
• Transfer customer POs to the Customer Orders team for processing.
• Follow up with customers regarding weekly and monthly PO submissions.
• Manage export customer order processes, including pro-formas, payments, sales order releases, and quantity revisions.

New Parts & Developments

• Assist with Teamcenter RFQs and development-related administration.
• Prepare CIR and conversion paperwork for new parts.
• Link item and part numbers and set up service parts.
• Input pricing for new parts into QAD.

Customer Account & General Administration

• Process credit paperwork relating to pricing errors, short shipments, damaged parts, and missing parts.
• Assist with invoice-related paperwork, including development invoices, out-of-cycle payments, and parts requiring invoicing outside the standard dispatch process.
• Maintain pricing changes in QAD, including price increases, cost-down agreements, and corrections to inaccurate price lists.
• Set up customer accounts, including credit terms and QAD accounts.
• Coordinate warranty follow-ups and customer communications regarding mould destruction and part retirement.
• Re-route customer enquiries relating to ASN and labelling issues.
• Support the transfer of on-order reporting activities to Customer Service.

Required Experience

• 2+ years of experience in customer service, sales administration, order processing, sales support, or a similar role.
• Experience managing customer orders, purchase orders, and account administration.
• Experience coordinating with customers and internal teams such as production, sales, and customer service.
• Experience handling pricing, invoicing, or account-related administration is preferred.

Proficient With

• Microsoft Office, particularly Excel
• ERP and order management systems
• Customer databases and account management systems
• QAD or similar ERP systems
• Teamcenter or similar product development systems

Experience Advantage

• Automotive manufacturing or automotive supply chain experience.
• Experience working with motor manufacturers, vehicle builders, or manufacturing customers.
• Experience with QAD, Teamcenter, or similar ERP/product development platforms.
• Experience with export orders and international customer accounts.
• Experience with pricing, purchase orders, pro-formas, and sales order processes.
• Experience supporting product development or new part introduction.

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus: Get a chance to win up to ₱5,000 every pay run for consistent, perfect attendance via raffle draw.
• Fixed Weekends Off
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge
• Social Passion Clubs: Photography, Dance, Fitness, Book, Music
• Engaging Monthly Events with prizes and rewards
• Referral Incentives
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays