Coordinator, Account / Managed Programs

About Shore360

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Roles and Responsibilities

• Represent Caesarstone professionally when interacting with retailers, customers, and fabricators.
• Act as the primary liaison between affiliated retailers, customers, and sub-contracted fabricators.
• Ensure accurate and complete data entry in internal systems (Portal and Oracle).
• Coordinate slab shipments and oversee project progression from order to completion.
• Track fabricator performance, including customer satisfaction and timeline KPIs.
• Conduct fabricator training on program expectations and portal usage.
• Field and resolve warranty inquiries.
• Monitor accounts receivable (AR) and accounts payable (AP) for program compliance.
• Reduce material waste through usage monitoring.
• Handle escalations and complaints with professionalism, including occasional direct communication with end users.
• Ensure inventory accuracy and timely replenishment.
• Travel occasionally to retail partners for onsite training.
• Support evolving responsibilities and take initiative on new tasks as needed.

Required Experience

• At least 3 years in an administrative, customer service, or account coordination role.
• Demonstrated experience managing multiple stakeholders and projects.
• Familiarity with business operations and processes in a customer-focused environment.

Minimum Qualifications

• Excellent communication skills, both written and verbal.
• Strong attention to detail, organization, and multitasking abilities.
• Proficient in MS Office tools.
• Customer service mindset and problem-solving attitude.
• Post-secondary education preferred.
• Ability to read floor plans and perform basic math calculations.

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Get a chance to earn ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays