Intake Coordinator

About Shore360:

• Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

About the Role:

• We are looking for an efficient and personable Intake Coordinator to join our Patient Care Team. The ideal candidate will be the first point of contact for new patient referrals, responsible for promptly contacting patients, booking them for initial consultations with the appropriate psychiatrist, and coordinating virtual appointments. You will also liaise with external insurers to confirm coverage and ensure smooth communication between patients, clinicians, and insurance providers.

Key Responsibilities:

• Review and triage incoming patient referrals to ensure they are directed to the most appropriate clinical team or psychiatrist based on presenting needs.
• To triage and communicate with other teams according to the patients referral and their needs.
• Initiate timely contact with referred patients to discuss their needs, gather relevant information, and schedule initial assessments.
• Coordinate patient appointments efficiently, including virtual consultations, ensuring timely access to services.
• Liaise with external insurers to verify patient funding eligibility and facilitate the treatment authorization process.
• Ensure seamless patient journeys by directing them to the appropriate coordinators for follow-up care and ongoing support.
• Provide patients with clear and helpful information regarding their upcoming appointments to ensure they are well-prepared.
• Collaborate with the administrative team to maintain accurate and up-to-date patient records.
• Handle patient inquiries with professionalism, empathy, and discretion, escalating where necessary.
• Ensure compliance with privacy regulations and maintain the confidentiality of all sensitive patient information.
• Perform a range of general administrative duties to support the smooth operation of the team and wider service.

Skills:

• Excellent communication and interpersonal skills with the ability to build rapport with patients and collaborate effectively with team members.
• Applicants with a medical background or work experience in a medical field will be highly regarded.
• Knowledge and experience with basic Microsoft office applications – MS Word, Outlook, teams etc.
• Strong organizational and multitasking abilities, with attention to detail and an ability to prioritize tasks.
• Experience with scheduling systems and calendar management.
• Familiarity with insurance verification processes and funding inquiries.
• Ability to manage sensitive and confidential information with professionalism and discretion.
• Problem-solving skills and the ability to manage challenging situations efficiently.
• Ability to work independently as well as part of a collaborative team.

Shore Xtra Perks

• HMO Coverage upon regularization
• Attendance Bonus – Earn up to ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays