Accounts Support

About Shore360:

• Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Position Overview

• The Accounts Support role serves a critical purpose for the operations of URBAN X by supporting its fast-paced property and marketing functions. This position ensures accurate, timely, and compliant processing of supplier and trust invoices, receipting, and reconciliation activities. It also promotes collaboration with internal team members to strengthen financial workflows and drive innovation. The success of this role contributes directly to operational excellence and enables the wider URBAN X team to function confidently and effectively.

Reports to

• Operations Coordinator

Relationships

• Accounts Support Team Leader
• Administration Team
• Agent Payroll Manager
• General Manager- Operations
• Compliance Officer
• Finance Head Office Team

Key Responsibilities

• Manage the invoices@ inbox, ensuring all emails are actioned and filed, daily.
• Process daily receipting across all states with accuracy and timeliness.
• Review and process supplier invoices daily, ensuring payment before due date.
• Review and update payments within VPA Spreadsheets, aligning with Trust.
• Manage daily trust supplier payments, second-level review and ABA preparation.
• Process approved marketing invoices and attach supporting documents in Xero.
• Save all invoices to appropriate folders.
• Audit weekly supplier statements and follow up on overdue items.
• Conduct monthly audits of agent marketing accounts, ensuring all refunds and payments are coordinated so no historical balances remain.
• Process monthly Domain & REA subscription invoices for approval.
• Process VPA shortfall payments daily.
• Conduct bi-monthly audits of agent recovery accounts.
• Prepare and issue agent recovery invoices mid- and end-of-month.
• Process agent marketing refund requests accurately and on time.
• Support daily trust reconciliations and ensure account accuracy

Key Competencies

• Accuracy:
  • Ensure zero incorrect or duplicate supplier payments recorded in Xero
  • Limit data entry errors across all trust accounts to no more than 1-2 per month
  • Ensuring there are no historical balances on supplier accounts (unless known and communicated)

• Timing:
  • Review and categorise all emails in the invoices@ inbox by 4:00 PM daily.
  • Maintain a clear inbox by end of day, with all emails fully actioned.
  • Complete daily receipting with 100% accuracy; send receipts by 10:30 AM and follow-up emails by 12:00 PM.
  • Review and process trust supplier payments accurately before the 2:30 PM cutoff.
  • Ensure all supplier payments are made on time, with no missed deadlines.
  • Process and pay all VPA shortfall payments daily.

Service Delivery Expectations - A.C.E:

• All team members are expected to consistently demonstrate behaviours that align
  with the URBAN X values, contributing to a high-performance culture and
  delivering excellent service for our clients and fellow team members.
  
  
  • Accuracy: Complete all tasks with attention to detail, ensuring accuracy and
    compliance. Take ownership of outcomes by following through on
    commitments and resolving issues promptly and thoroughly.
  • Communication: Deliver communication clearly, professionally, and
    proactively. Ensure all interactions are timely, accurate and leave a positive,
    lasting impression.
  • Efficiency: Work in an organised and timely manner, using tools and processes
    to deliver high-quality results. Provide proactive, solution-focused service that
    exceeds expectations in every interaction.

Work Set-up

• Clark Office-Based
• Monday to Friday, 6:00AM - 3:00PM

Shore Xtra Perks

• Attendance Bonus – Get a chance to earn ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
  

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