Business Operations Manager (Clark, Day Shift)

About Shore360: 

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups. 

Role Purpose 

The Business Operations Manager is responsible for overseeing day-to-day people leadership and operational coordination for a distributed workforce. The role focuses on enabling consistent delivery, team effectiveness, and operational continuity while acting as a key connection point between operational teams and business stakeholders. This position ensures that people, processes, and performance remain aligned with organisational priorities. 

Key Responsibilities 

• Provide direct leadership and oversight to operational staff, with accountability for team effectiveness, engagement, and professional conduct. 

• Support team members through regular communication, coaching, and engagement activities to promote productivity and sustained performance. 

• Foster a positive and inclusive team environment through structured engagement initiatives, recognition practices, and team activities. 

• Coordinate with business leaders to align team capacity, priorities, and workload requirements. 

• Establish and maintain performance measures for teams and individual roles that align with operational objectives. 

• Track, review, and report on team performance, identifying trends, risks, and opportunities for improvement. 

• Develop and maintain role documentation, standard operating procedures, process maps, and work instructions to ensure clarity and consistency. 

• Oversee general operational support activities, including coordination with internal support functions, system access, and compliance-related requirements. 

• Act as a point of coordination between operational teams and technical or service partners to ensure timely access, issue resolution, and operational readiness. 

• Provide support to core operational processes during peak periods, including validation, reconciliation, and workload management activities where required. 

• Ensure adherence to internal policies, governance standards, and applicable regulatory requirements. 

• Assist with workforce planning activities such as scheduling, onboarding, offboarding, and resource coordination. 

People Leadership & Team Management 

This role carries responsibility for supporting a stable, engaged, and effective workforce. The focus is on maintaining team morale, addressing concerns proactively, and ensuring individuals feel connected to the broader organisation. 

Performance & KPI Management 

The Business Operations Manager defines and monitors success through clear performance indicators and measurable outcomes. This includes designing appropriate metrics, maintaining tracking mechanisms, reviewing results, and collaborating with business leaders to drive continuous improvement. 

Reporting & Stakeholder Interaction 

The role works closely with senior leaders, internal stakeholders, operational staff, and external service providers. It supports business priorities by translating requirements into structured workloads and measurable outcomes. 

Attributes Required for Success 

• Demonstrated capability in people leadership, engagement, and team coordination 

• Strong interpersonal skills with a high level of emotional awareness 

• Ability to build trust and accountability within a distributed workforce 

• Experience developing and monitoring performance measures and operational metrics 

• Structured and process-oriented approach to documenting and improving workflows 

• Strong organisational and prioritisation skills in a dynamic environment 

• Clear and confident communication skills across teams and senior stakeholders 

• Practical, solutions-focused mindset when addressing operational challenges 

• High level of discretion and professionalism when handling sensitive information 

• Adaptable and dependable, with a willingness to support broader operational needs 

Role Positioning 

This is a hands-on leadership and operational coordination role focused on execution and day-to-day effectiveness rather than strategic ownership. The position plays a key role in supporting business continuity and enabling teams to operate efficiently as the organisation scales. 

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Earn up to ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Arrangement:

Onsite

Monday - Friday, 6:00AM - 3:00PM