Phone Receptionist

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Job Summary 

We are seeking a professional and customer-focused Phone Receptionist to serve as the first point of contact for incoming calls and website enquiries. The successful candidate will be responsible for answering and directing calls to the appropriate person, team, or department while ensuring a positive customer experience. The role will also involve responding to website chat enquiries, providing basic quotes, and accurately recording messages and enquiries in internal systems for the relevant teams to follow up.

Key Responsibilities

• Answer and manage incoming phone calls in a professional, courteous, and timely manner. 
• Screen and transfer calls to the appropriate person, team, or department. 
• Accurately take messages and record customer information when the intended recipient is unavailable. 
• Use internal systems to record customer messages, enquiries, and relevant details for the appropriate teams.
• Respond to and manage customer enquiries received through the company website chat. 
• Provide basic information to customers and direct them to the appropriate resources or team when required.
• Prepare basic quotes based on established pricing, products, or services, and escalate more complex quoting requests when necessary.
• Ensure all customer enquiries and messages are documented accurately and forwarded promptly for follow-up.
• Maintain professionalism and excellent customer service across phone, chat, and other communication channels. 
• Handle multiple calls and enquiries efficiently while maintaining accuracy and attention to detail. 
• Escalate urgent or priority enquiries to the appropriate personnel when necessary.

Qualifications

• Previous experience in a receptionist, customer service, call handling, administration, or similar role is preferred.
• Excellent verbal and written communication and interpersonal skills.
• Strong phone etiquette and customer service orientation.
• Experience handling website chat or online customer enquiries is an advantage.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong attention to detail and accuracy when recording customer information and enquiries.
• Basic computer proficiency and experience using phone systems, CRM, or internal business systems.
• Ability to understand and prepare basic quotes is an advantage.
• Professional, reliable, and able to maintain confidentiality.

Key Skills

• Customer Service
• Telephone Etiquette
• Call Routing and Management
• Website Chat Support
• Basic Quoting
• Message and Enquiry Management
• Data Entry and Record Keeping
• Communication Skills
• Attention to Detail
• Time Management
• Problem Solving
• Multitasking

ShoreXtra Perks

• Attendance Bonus –Get a chance to win ₱5,000 every pay run through a perfect attendance incentive draw.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day
• Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Bronze Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set Up:

• Onsite
• Monday - Friday, 6:00AM - 3:00PM