Finnish Representative for the World's most famous Search Engine

Ready for your new career and challenge in Lisbon, Portugal? Do you have great communication skills and are native in Finnish? We are looking for you that want to be a part of a new Nordic team for the World’s best Search Engine!

As a Tech Support Advisor, you will: 

• Ensure excellent customer satisfaction 

• Answer inbound customer requests and document relevant case information

• Assist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels
• Collaborate with other specialists to solve or properly close help tickets  

• Manage an individual ticket queue  

• Contribute to creating brand engagement for our Client  

Your natural talent for helping people and ability to take initiatives will be the keys to succeed in this role. You are digitally savvy and can adapt to different types of people. Likewise, it is important that you can multitask, work with minimum supervision, and manage time effectively.

Requirements:

• Are native (or near native) in Finnish and fluent in English (B2)

• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  

• Demonstrate patience when communicating and solving issues  

• Treat all data and personal information with utmost confidentiality   
• Keep up with the latest smart home gadgets and tech-related trends  

• Are proactive, self-motivated and a great team player  

What we offer:

• Competitive wages (14 monthly payments per year) 

• Meal allowance in voucher card (net)

• Performance bonus 

• Health insurance with a dental plan (after 6 months of contract) 

• Relocation package: shared accommodation for 6 months and flight reimbursement
• Opportunities for career progression and possibilities for an international career through the company
  

If you have any questions or would like to apply for this great opportunity, send us a mail to hafdisfanney@jobsbynordics.com