Nordic-speaking Travel Advisor

Are you ready for a new challenge and want to move abroad? Do you have a passion for travel? Then this would be the perfect job for you! We are looking for Nordic-speaking people to represent one of the world’s largest travel marketplaces. If you have booked a hotel online before, there is a big chance that you have used this marketplace. The office is in Sofia, Bulgaria. The city is close to Vitosha, where you can go skiing in the winter and enjoy the beautiful landscape the whole year.

Relocation package is included!

You will work as a Travel Support Representative and it’s important that you are service-minded, have excellent communication skills, speak one of the Nordic languages fluently (Swedish, Norwegian, Danish or Finnish) and English fluently. You will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flight, hotels, car rentals and beyond for their trips.

Core Responsibilities:

• Provide excellent customer service to our clients via the different channels (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicator (‘KPIs’)
• Make sure that all customer queries are answered and their concerns are addressed accordingly; demonstrate empathy

• Maintain basic knowledge of client products and/or services

• Participate in activities designed to improve customer satisfaction and business performance

• Track, document and retrieve information in call tracking database

Skill Requirements:

• Fluent in one of the Nordic languages, both written and verbal and working level of English. (With basic understanding to industry related terminologies)
• Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge
• High school diploma with three to six months of relevant experience is preferred
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Strong customer service skills, great communicator with ability to work as a team member

• Ability to rotate shifts, as needed

What do you get from us?

• Competitive salary

• A bright, modern and exciting place to work, with excellent staff facilities

• Medical plan fully covered by the company

• Transportation allowance and Life insurance

• Various career development opportunities

• Annual reward and recognition events

• Holiday pay

• Team and Company events