Job Openings Voice Process Executive

About the job Voice Process Executive


  • Handle incoming and outgoing calls from customers
  • Provide customer support and resolve queries
  • Maintain accurate records of customer interactions and transactions
  • Follow up with customers to ensure their satisfaction
  • Identify and escalate issues to the appropriate department or individual
  • Meet performance targets, such as average handle time, first call resolution, and customer satisfaction scores
  • Continuously improve knowledge and skills through training programs
  • Adhere to company policies and procedures
  • Maintain confidentiality of customer information


  • High school diploma or equivalent
  • Proven experience in a customer service role
  • Excellent communication skills, both verbal and written
  • Ability to multitask and handle multiple calls simultaneously
  • Knowledge of customer service principles and practices
  • Ability to use a computer and navigate through multiple software applications
  • Ability to work in a team environment
  • Ability to work flexible hours, including evenings and weekends
  • Positive attitude and strong work ethic