French Customer Support Service Client Francophone Hybride / Sur Site – Braga

Summary

This full-time customer service position is based in Braga and is available in both hybrid and on-site working models, depending on operational needs. The role offers a competitive monthly salary starting from 880 EUR paid over 14 months, plus meal allowance and additional benefits according to local standards. Working hours follow rotating shifts between 07:00 and 19:00 from Monday to Friday, with some roles including rotational Saturdays and Sundays and two consecutive days off per week. Mandatory requirements include native-level or fluent French and at least B2-level English. Candidates must already live in Braga or nearby areas or be able to relocate independently.

We are looking for French-speaking Customer Service Professionals to join a fast-growing international service environment in Braga. This role is ideal for candidates who are passionate about customer experience, enjoy working in structured yet people-focused environments, and are seeking long-term career stability within an international organization.

As a Customer Service Specialist, you will act as the main point of contact for customers, providing high-quality assistance across various communication channels. Your primary objective will be to ensure customer satisfaction by offering clear information, resolving issues efficiently, and maintaining a professional and empathetic approach in every interaction.

You will work with modern tools and well-defined processes while being supported by continuous training and quality coaching. Whether working on-site or in a hybrid model, you will be part of a collaborative, multicultural team where performance, reliability, and customer focus are highly valued.

This opportunity offers not only stable employment in Braga but also professional development, transferable skills, and exposure to international service standards. It is well suited for candidates with previous customer service experience as well as motivated individuals eager to grow in a customer-facing role.

Key Responsibilities

• Handle customer inquiries in French through phone, email, or chat

• Provide accurate information and effective solutions in a timely manner

• Maintain detailed and accurate records of customer interactions

• Follow service guidelines and quality standards consistently

• Collaborate with internal teams to resolve complex cases

• Contribute to customer satisfaction and service performance targets

Mandatory Requirements

• Native-level or fluent French

• English proficiency at B2 level or higher

• Strong communication and problem-solving skills

• Customer-oriented mindset and attention to detail

• Basic computer literacy and ability to learn new systems

• Availability to work rotating shifts

• Residence in Braga or surrounding areas, or independent relocation

Working Conditions and Benefits

• Full-time employment with long-term stability

• Hybrid or on-site working model depending on role assignment

• Rotational shifts between 07:00 and 19:00

• Competitive monthly salary paid over 14 months

• Meal allowance and local benefits

• Paid training and continuous development

• Multicultural and inclusive work environment