Retail Sales Manager (Showroom)

Key Responsibilities

• Lead showroom sales operations and achieve monthly and annual sales targets through effective sales strategies and strong customer engagement.
• Promote and upsell HVAC systems, white goods, and home appliances to walk-in customers, contractors, and retail clients.
• Develop and execute creative retail campaigns, seasonal promotions, and bundled offers to boost revenue and enhance customer conversion.
• Ensure a premium customer experience aligned with the companys brand values through professional handling of inquiries, complaints, product demonstrations, and after-sales follow-up.
• Oversee showroom readiness, product presentation, merchandising standards, and accuracy of product information, pricing, and specifications.
• Coordinate with the warehouse for timely stock replenishment and proper stock rotation to prevent lost sales opportunities.
• Lead, coach, and motivate the sales team to achieve daily, weekly, and monthly performance goals while ensuring professional grooming and adherence to company standards.
• Conduct regular training sessions on product knowledge, customer handling, and sales techniques to continuously enhance team capability.
• Analyze sales performance, customer behavior, and competitor activity and provide recommendations for improvement and commercial planning.
• Prepare weekly and monthly sales reports and coordinate with marketing, supply chain, and service departments to ensure smooth showroom operations.

Qualifications & Experience

• Bachelors degree in Business Administration, Marketing, or a related field.
• 5–7 years of experience in retail sales or retail management within white goods, home appliances, or HVAC products.
• Proven track record of achieving and exceeding sales targets in a retail environment.
• Strong leadership, communication, and problem-solving skills.
• Solid technical understanding of air-conditioning systems and home appliances is a strong advantage.
• Proficiency in MS Office applications and ERP systems.

Required Skills & Competencies

• Exceptional verbal communication skills in both Arabic and English.
• High persuasion power with the ability to influence buying decisions effectively.
• Strong commercial acumen and creativity in developing retail sales strategies.
• Confident, professional, and engaging personality with excellent interpersonal skills.
• Ability to work under pressure and meet aggressive sales targets.
• Proven leadership skills with the ability to motivate and develop a high-performing sales team.