Bellboy

Job Description

Position: Bellboy

The Bellboy will be responsible for maintaining the lobby area of the property, providing a warm welcome and assistance to guests/tenants, and reporting issues to relevant departments.

Key Responsibilities:

Greet and assist guests upon arrival and departure.

Handle visitors logs efficiently.

Assist in handling leads and providing show-arounds

Address guests concerns, and complaints upon interactions.

Assist in courtesy calls of the Front Desk Team

When interacting with a guest, appropriate and professional communication skills should be used.

Be aware and sensitive of body language, tone of voice, and words when communicating with a guest.

Always speak with a positive attitude when sharing information or answering questions with the guests.

Ensure the cleanliness and organization of the lobby area.

Monitor and report any issues related to housekeeping, maintenance, or landscape to the Front Desk Team.

Assist in maintaining the lobby furniture and decor in an aesthetically pleasing manner.

Keep track of inventory for amenities provided in the lobby area.

Requirements:

Secondary education/High school education

Minimum of 1 year of experience as Desk Attendant / Bell Boy in a building, property or hospitality management company

Previous hospitality experience is an advantage

Basic computer skills for simple data entry and system use

Good communication and interpersonal skills

Friendly appearance and positive attitude

Physically fit and able to lift luggage

Ability to work flexible shifts, including weekends and holidays

Basic knowledge of English (additional languages are a plus)