Implementation Officer

To be a part of the Implementation team on a project by project basis and to work with the companys customers from the time a customer purchases a product/service until the product/service has been successfully completedand during AMC period.University Degree in Accounting/Finance or BankingOr ACCA, CPA, AAT; Knowledge of IT and HRMS preferableVery good English; and Arabic of advantageExperience as Accountant (Assistant)/Auditor/ProjectManager in Accounting

PERSONAL QUALITIES required:

• 1) Highly organized and thorough.
• 2) Able to keep information strictly confidential.
• 3) Good attention to detail.
• 4) Good analytical skills and accuracy.
• 5) Be patient, tactful, diplomatic and approachable.
• 6) Be able to use databases, spreadsheets, word processing and accounts packages.
• 7) In-depth understanding of Enterprise Resource Management (ERP) software and its applications in different environments. Demonstrated ability to plan and organize projects.
• 8) Excellent interpersonal communication skills and interaction skills.
• 9) Excellent presentation skills.
• 10) Excellent project implementation skills.
• 11) Excellent time management skills.
• 12) Excellent written and oral communication skills.
• 13) Excellent teamwork skills.
• 14) Excellent negotiation skills.
• 15) Ability to work with all levels of management (internally and externally).
• 16) Strong organizational, problem-solving, and analytical skills.
• 17) Ability to direct and recommend cost-effective and creative solutions.
• 18) Ability to set priorities and manage workflow.
• 19) Versatility, flexibility, and a willingness to work within constantly changing environments.

20) Result driven strives to make a difference; enjoys challenges and working under pressure to achieve objectives.

RESPONSIBILITIES/Specific tasks to be performed:

• 1) On the basis of the implementation project plan, visit the customers premises to implement the OPTIMUM ERP modules systems purchased by the customer in their computer system, and conduct training to key users to fully utilize the functionality of the systems implemented, including financial management modules, HR management system modules*, administrational & operational management modules, security management module, document management modules.

Coordinate with the Project Manager/ Head of Implementation to identify project scope, goals, time frames and targets.

Participate in the development of project plans that include goals, strategy, resource requirements, budget etc.

• 4) Meet with customers to understand their requirements, expectations, goals, time frames and concerns; and draw up an implementation plan with your supervisor accordingly.
• 5) Work closely with the customers from the time of signing of the purchase order to the running of the system at the customers premises, to complete satisfaction of the customers.

• 6) Spot out opportunities for selling additional products and services to existing customers, by analyzing their needs and goals.
• 7) Ensure that the tickets generated by customers in the Ticketing system are properly attended to and disposed of to the satisfaction of the customers, by promptly attending to any request/complaint and follow up on their progress till ticket closing.
• 8) Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• 9) Ensure effective internal communication between the Sales & Marketing team and the Software Development teams.
• 10) Communicate the needs and requirements of the customers to the Software Development team, so they can modify the systems, if necessary, accordingly.
• 11) Provide OPTIMUM ERP modules systems support services to customers via ticketing system, phone or email promptly and professionally.
• 12) Produce monthly activity reports.