Building Manager – Technical Facilities & Tenant Liaison

Job Title: Building Manager – Technical Facilities & Tenant Liaison

Grade: Manager

Business Unit: Operations

Reporting To: Country Manager

Key Role

Lead the technical and operational management of a commercial real estate asset, ensuring safe, compliant, and high-performing building operations. Oversee maintenance, health & safety, and tenant experience through data-driven management using CAFM and digital tools to deliver service excellence and asset value enhancement.

Job Purpose

To manage all aspects of building performance, maintenance, and tenant liaison for a commercial property. The Building Manager acts as the central coordination point between landlords, tenants, and service providers—ensuring operational continuity, proactive maintenance, and positive occupant experience within a technology-enabled environment.

Key Responsibilities

Operational & Technical Management

• Implement and manage planned preventive maintenance (PPM) using SFG20 standards within a CAFM system.
• Lead technical FM operations including HVAC, electrical, plumbing, fire systems, façade systems, lifts, and generators, ensuring all assets operate safely and efficiently.
• Conduct daily site inspections and building walkthroughs to identify maintenance, safety, and housekeeping issues; drive timely resolution.
• Analyse building performance and energy consumption, recommending cost-efficient and sustainable improvements (e.g. LED retrofits, chiller optimization, water conservation).
• Manage contractors and service providers to ensure adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and HSE standards.

Health, Safety & Compliance

• Enforce HSE standards across all activities.
• Conduct and document risk assessments, method statements (RAMS), and toolbox talks.
• Maintain statutory compliance for fire systems, lifts, pressure vessels, and electrical installations.
• Build a strong safety culture through visible leadership and routine HSE audits.
• Develop, maintain and test business continuity plans, emergency response procedures, and crisis management protocols

Tenant & Stakeholder Liaison

• Act as the primary point of contact for tenants, ensuring issues are addressed promptly and professionally.
• Coordinate tenant move-ins, fit-outs, and move-outs in compliance with building regulations and safety requirements.
• Conduct periodic tenant satisfaction reviews and communicate service improvements.
• Liaise with leasing, finance, and property management teams on occupancy, rent, and operational matters.

Technology & Reporting

• Use CAFM, digital dashboards, and IoT systems for asset tracking, reactive work orders, and PPM monitoring.
• Maintain accurate building asset registers, service reports, and budget trackers.
• Prepare monthly FM performance reports covering maintenance KPIs, cost summaries, incidents, and tenant feedback.
• Support integration of energy management, and predictive maintenance tools.

Financial & Administrative Control

• Manage the annual OPEX budget, monitor expenditure, and recommend efficiency savings.
• Validate supplier invoices against purchase orders and service records prior to approval.
• Support annual service charge reconciliation and budget forecasting.

Team Leadership

• Lead daily team briefings and delegate work effectively to technicians and supervisors.
• Identify training needs and support upskilling in technical and customer-service competencies.
• Foster a proactive, collaborative work culture that aligns with IREPs standards of professionalism and client focus.

Technical & Analytical

• Strong diagnostic mindset for mechanical/electrical issues.
• Data-driven and analytical, comfortable interpreting dashboards, trends, and energy data.
• High attention to detail, especially in compliance and safety.

Leadership & People Skills

• Calm and authoritative presence able to guide teams and manage contractors firmly but fairly.
• Coaching-oriented, committed to developing technicians and supervisors.
• Accountability-focused, ensures follow-through and closes out issues.

Communication & Customer-Service

• Engaging communicator who can simplify technical issues for non-technical tenants.
• Empathetic and service-oriented, creates trust with tenants and internal stakeholders.
• Conflict-resolution skills, handles escalations professionally.

Behavioural

• Proactive and anticipatory, identifies problems before they become issues.
• Resilient under pressure, especially during emergencies or outages.
• Organized and structured, excels at planning, scheduling, and documentation.
• Ethical and transparent, upholds safety and compliance without compromise.

Modern FM Competencies

• Digitally fluent (IoT, CAFM, mobile FM apps, analytics, BIM/asset data).
• Continuous improvement mindset, always seeking efficiency and innovation.
• Sustainability-conscious, committed to reducing energy and environmental impact.

Qualifications & Experience

• Bachelors degree in Mechanical, Electrical, or Building Services Engineering (or related discipline).
• Minimum 9-11 years experience in Facilities or Building Management within commercial real estate or mixed-use properties.
• Strong technical knowledge of HVAC, MEP, life-safety systems, and energy management.
• Proven ability to use CAFM platforms and comfort with reporting dashboards and analytics.
• Sound knowledge of HSE legislation, risk assessment, and permit-to-work systems.
• Excellent stakeholder and tenant communication skills, with strong service orientation.
• Demonstrated leadership and vendor-management capability.

Work Environment

• Based on-site within a commercial building environment.
• Frequent movement between plant rooms, tenant floors, and external areas.