Customer Service Agent

Main Responsibilities

. Attend all incoming calls.

. Registering in the system Customer details received in order to issue the order tickets.

customer details received through:

1. Telephone / FAX / Email. 2. IVR or Voice message. 3. Sales or Drivers.

. Distributing the orders to drivers by message or phone.

. Coordinating with drivers to ensure water or service delivered on time to customers.

. Calling customer who missed their order to set new appointment for order/delivery.

. Reporting daily pending orders to supervisor.

. Following up with the daily skips reasons of assigned routs for each agent.

. Making the daily drivers notes.

. Receiving complaints from customers, recording it in the system and taking proper

action to solve it.

. Checking & follow up with customer if the complains solved or not.

. Handling the company mobile for any inquiries from sales & drivers.

. Verifying and confirming the new customers.

. Reporting the KPIS weekly and skips daily for assigned routs.

. Ensure all company policies and procedures are followed while carrying out your

duties, follow all the Health and Safety rules set by the company

. Other works assigned by the supervisor and Department Head

KPIs

. Registering in the system Customer details received in order to

issue the order tickets. customer details received through

. Coordinating with drivers to ensure water or service delivered on

time to customers.

. Receiving complaints from customers, recording it in the system

and taking proper action to solve it.

. Checking & follow up with customer if the complains solved or not.

Required Experience & Qualifications

. Secondary / Diploma

. Good Communication Skills (English and Arabic)

. Computer skills

. Brand knowledge