Job Openings Assistant Manager - Insurance

About the job Assistant Manager - Insurance

1. Job Purpose

To support the General Manager in the effective operation and growth of NFH Insurance Services. The Assistant Manager will contribute to client acquisition, operational efficiency, regulatory compliance, and service excellence. This role is pivotal in executing business strategies, managing day-to-day operations, coordinating with insurers and vendors, and ensuring high-quality client engagement.

2. Primary Duties Performed

Strategic Leadership

  1. Support Business Strategy Execution:
  • Assist in implementing NFHIs strategic plans and objectives under the direction of the General Manager.
  • Translate company goals into departmental actions and monitor progress.
  1. Client-Centric Contribution:
  • Support client acquisition and onboarding through relationship-building and service excellence.
  • Collaborate in developing tailored insurance solutions for individual and corporate clients.
  1. Revenue and Target Support:
  • Contribute to achieving monthly sales targets, with a specific focus on insurance renewals and corporate deals.
  • Conduct external visits to corporate clients to manage renewals & corporate insurance, strengthen relationships, and secure repeat business.
  • Assist in executing market expansion initiatives and tracking performance metrics.
  • Achieve monthly sales and renewal targets, which are formally monitored and reviewed with management as part of performance evaluation.
  1. Market Awareness and Innovation
  • Stay informed on industry trends and contribute ideas for service improvement and digital adoption.
  • Participate in evaluating new insurance models and client engagement strategies.

Operational Management.

  1. Process Implementation:
  • Support the setup and refinement of operational workflows, IT systems, and service protocols.
  • Ensure day-to-day compliance with CBB licensing and regulatory requirements.
  1. Team Coordination and Sales Enablement:
  • Supervise other staff and contribute to a collaborative work culture.
  • Monitor team KPIs and provide feedback to ensure alignment with company goals.
  • Work closely with the sales team to support execution of insurance sales strategies.
  1. Vendor and Partner Liaison
  • Maintain relationships with insurers and other service providers.
  • Support contract negotiations and ensure service-level compliance.

Regulatory and Compliance Oversight

  1. Governance and Compliance:
  • Assist in ensuring full compliance with local, international insurance regulations, including AML/CFT requirements and AML/CFT, data privacy, and cybersecurity regulations.
    • Maintain documentation and support internal audits and regulatory reviews.
  1. Risk Management and Business Continuity:
  • Identify operational risks and escalate to management.
  • Contribute to contingency plans and crisis response protocols.

Customer and Stakeholder Engagement

  1. Client Relationship Management:
  • Engage with clients to ensure satisfaction and timely service delivery.
  • Coordinate client meetings and assist in managing claims or disputes.
  • Conduct regular visits to corporate clients to manage renewals and maintain long-term relationships.
  1. Business Development:
  • Expand the client base by targeting untapped markets and industries, with emphasis on corporate renewals and long-term retention.
  1. Stakeholder Communication:
  • Prepare reports and updates for internal stakeholders and management, including progress against monthly sales and renewal targets.

Financial Oversight

  1. Budget Participation:
  • Assist in preparing the budgets and monitoring the expenditure.
  • Oversee financial reporting to ensure compliance with accounting standards.
  1. Revenue Support:
  • Identify opportunities for cross-selling and upselling insurance products.
  • Contribute to pricing strategies discussion and profitability analysis.

Additional Responsibilities

  1. Performance Management:
  • Track individual and team performance against monthly sales and renewal targets, and report variances with corrective actions
  • Align departmental activities with business objectives and report progress.
  • Achieve assigned monthly sales targets, including corporate renewals. Performance against these targets is a critical component of role evaluation and career progression.
  1. Crisis Management:
  • Assist in handling complaints or disputes to protect company reputation.
  • Support emergency communications and regulatory inquiries as needed.

3. Contacts

Internal:

External:

  • Board of Directors (NFHi)
  • Group-Level Support (Finance, HR, IT, Legal Risk & Compliance, MLRO, etc.)

  • Insurance Providers
  • Clients (Corporate and Individual)
  • Auditors
  • Media and PR Agencies

4. Independence of Operation

  • Operates within the organizational structure approved by the NFHi Board.
  • Executes responsibilities under the direction of the General Manager.
  • Exercises autonomy in assigned tasks and team supervision.
  • Participates in performance reviews and contributes to departmental planning.
  • Decision-making authority within delegated limits and in coordination with senior management.
  • Day-to-day operational independence.

5. Responsibility of generation and/or management of income/assets/expenditure

Income Contribution:

  • Support product development and client acquisition to drive revenue.
  • Assist in insurer negotiations and market expansion efforts.
  • Achieve monthly targets in insurance renewals and corporate deals through proactive client engagement.

Sales Accountability

  • Accountable for achieving monthly sales and renewal targets, with regular performance reviews by the General Manager; requires proactive client engagement, including external visits to corporate clients to secure renewals and drive revenue growth.

Asset Management:

  • Ensure efficient use of office resources and IT systems.
  • Support technology adoption to enhance service delivery.

Expenditure Management:

  • Monitor departmental budgets and suggest cost-saving measures.
  • Track compliance-related costs and training expenditures.

Financial Planning and Reporting:

  • Assist in preparing financial reports and forecasts.
  • Contribute to profitability analysis and strategic planning.

Risk Management in Financial Decisions:

  • Provide input on product viability and market risks.
  • Support contingency planning and investment evaluations.

6. Qualifications and Experience Required

  • Education: Bachelors degree bachelors degree in business finance or a related field.
  • Professional Certifications: Progress toward ACII, FLMI, or equivalent professional qualifications preferred.
  • Experience: Minimum of five (5) years experience in the insurance industry, including a proven track record of achieving sales targets and managing client renewals in a competitive environment
  • Language Skills: Native Arabic speaker preferred, with excellent proficiency in written and spoken English.
  • Knowledge and Skills:
  • Communication and Interpersonal Skills: Excellent communication, negotiation, and interpersonal skills, with tact and persuasion when interacting with clients and staff.
  • Leadership and Strategic Thinking: Strong leadership abilities, with the capability to work independently and under pressure. A results-driven thinker with strong problem-solving and decision-making skills.
  • Technical and Analytical Expertise: Proficient in Microsoft Office products, including Word, Excel, and PowerPoint. Strong analytical skills with a structured, detail-oriented mindset.
  • Integrity and Professionalism: Demonstrates a high sense of integrity, confidentiality, and responsibility.

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