Receptionist

Position: Receptionist

Industry: Healthcare

Job description

We are seeking a highly organized and detailed-oriented and people-oriented Receptionist to join our team. You will be the first point of contact for our patients, helping with appointments, answering calls, and supporting daily front desk operations.

Responsibilities

• Greet patients and visitors in a warm, professional, and courteous manner.
• Manage front desk operations including answering telephone calls, responding to inquiries, and directing calls or visitors appropriately.
• Schedule, confirm, and manage patient appointments using the clinics electronic health records system.
• Assist in patient registration and ensure all relevant forms and documentation are accurately completed and updated.
• Collect co-pays or other payments, issue receipts, and maintain financial records as required.
• Coordinate with medical staff to manage patient flow and address any scheduling adjustments.
• Maintain confidentiality of patient records in compliance with relevant data protection laws.

Desired Candidate Profile

• Diploma or equivalent qualification.
• Previous experience in healthcare customer service is an advantage.
• Bilingual (English & Arabic).
• Proficient in technology, with experience using EMR, CRM, or healthcare registration systems preferred.