Security Officer

Job Title: Security Guard

Department: Security
Reports to: Security Supervisor / Security Manager

Position Overview:

The Security Guard is responsible for ensuring the safety and security of all guests, employees, and property within the Royal Saray Resort. The role involves maintaining a visible presence on the premises, monitoring for suspicious activity, enforcing resort policies, and providing assistance during emergencies, all while delivering the highest level of hospitality and professionalism.

Key Responsibilities:

• Patrol and monitor the resort premises, including guest areas, staff zones, and external perimeters.
• Ensure the safety and well-being of guests, visitors, and employees at all times.
• Monitor CCTV systems, access points, and alarm systems; promptly respond to any irregularities.
• Enforce security and safety policies in accordance with resort and legal regulations.
• Respond to emergencies such as fire alarms, medical incidents, or disturbances, following proper procedures.
• Complete detailed incident and daily activity reports accurately and on time.
• Assist in crowd control and manage access during special events or VIP visits.
• Conduct routine checks of fire safety equipment and report maintenance or safety concerns.
• Support the lost and found process in coordination with Guest Relations.
• Provide courteous and professional assistance to guests, maintaining the resorts standards of service.

Qualifications & Requirements:

• Previous experience in hospitality security or a similar role preferred.
• Knowledge of safety and emergency procedures.
• Basic understanding of CCTV operation and access control systems.
• Strong communication and interpersonal skills.
• Fluent in English; Arabic is an advantage.
• Physically fit and able to perform patrol duties and handle emergencies.
• Must maintain a professional appearance and demeanor at all times.
• Flexible to work shifts, weekends, and public holidays.

Core Competencies:

• Integrity and confidentiality
• Attention to detail
• Calm under pressure
• Guest-focused attitude
• Teamwork and reliability