Customer Service Coordinator

SUMMARY OF THE ROLE

As a Customer Service Coordinator, you will be responsible for processing customer orders by entering them into the system, ensuring that orders and invoices are handled accurately and efficiently to provide the best possible service to the customer.

The position is based in Bahrain and reports to the Warehouse & Customer Service Manager.

Responsibilities:

• Process and verify customer orders for both collection and delivery, ensuring accurate data entry, proper documentation flow, and system accuracy to support Jotuns on-time delivery objectives.

• Coordinate with the warehouse team to monitor and follow up on customer deliveries and related reports.

• Ensure timely dispatch of invoices and credit notes and confirm receipt with customers.

• Review and validate system pricing against customer purchase and sales orders, ensuring supporting documents are attached and all exception or promotional pricing complies with Jotuns policies.

• Manage inventory transaction entries to keep records current and reliable.

• Handle customer returns and exceptions according to Jotuns established guidelines and procedures.

• Resolve invoice-related inquiries and discrepancies in collaboration with the Finance Department.

• Log and track customer complaints accurately in the companys complaint management system.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualification:

• Required, Bachelor's degree in any field.

• Required, 1 to 2 years of relevant work experience.

Competencies:

• Acts on own initiative, makes things happen and accepts responsibility for the results.

• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.

• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively

• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.

• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results

• Is aware of own strengths and limitations and pursues learning and career development opportunities.

We Offer:

• Competitive compensation and benefits

• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.

• Career development opportunities across multiple disciplines and geographies

• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores

• A supportive and inclusive company culture where you can be your authentic self

• A focus on having fun together through team buildings and social activities.