Call Agent

Job Purpose:

Provide exceptional customer service by handling inbound and outbound calls, responding to patient inquiries, scheduling appointments, and ensuring accurate information flow between patients and the medical center. Key responsibilities:

Answer incoming calls promptly and professionally, addressing patient inquiries and concerns.

Schedule, confirm, and reschedule appointments using the medical centers system.

Provide information about services, doctors availability, and clinic procedures.

Handle emergency calls and escalate urgent cases to the appropriate department.

Maintain accurate records of calls, appointments, and patient details.

Assist patients with billing inquiries and guide them through payment processes.

Ensure confidentiality of patient information in compliance with medical privacy regulations.

Follow up on missed appointments or pending documentation.

Support operational efficiency by adhering to policies and reporting any issues. Nationality

Only Bahraini Department:

Administration Employment Status:

Full Time Hours / Week

48 hours Knowledge, Skills and Abilities required:

Excellent verbal communication and interpersonal skills.

Strong listening and problem-solving abilities.

Basic computer skills and proficiency in Microsoft Office Suite.

Familiarity with medical terminology and appointment scheduling systems (preferred). Personal Attributes

Positive and friendly demeanor.

Professional attitude with confidence and clarity in speech.

Ability to remain calm under pressure and handle distressed callers.

Willingness to assist and provide solutions. Work Environment

Comfortable working in a fast-paced environment.

Ability to manage high call volumes and multitask effectively.

Flexible adapting to changes and additional responsibilities. Prior Experience Required:

Mid-Executive Min. Experience:

Frish Graduate Minimum Qualifications:

Associate Degree/ Diploma Languages:

Arabic- Fluent

English- Fluent