Job Openings Deputy Store Manager

About the job Deputy Store Manager

Description

Performance Indicators

Store Operations

  • Delivery of operational standards within the store in terms of Visual Merchandising, availability, customer service, stock maintenance, safety and security.
  • Maintaining Brand integrity through display standards.
  • Ensure proper security control of stocks in the store through the implementation of agreed delivery plans and by following company procedures relating to stock movement.
  • Work with the merchandising team to ensure the availability of stock as well as identify and propose actions for slow moving / fast moving stocks for an efficient stock turnover.
  • Ensure concerns and opportunities are addressed with the buying team with regards to ordering levels.
  • Make sure IT systems are up and running without any business disruption.
  • Ensure permits and licences required for food handling or any other related work permits are registered and renewed in a timely fashion in coordination with relevant Group parties and Government officials.
  • Planning, strategizing, accounting the stores sales and profits.
  • Reviewing and evaluating monthly Profit and Loss Reports ensuring all other required reports are submitted to the Regional Manager or relevant department.
  • Developing marketing and promotional plans to boost the sales and profit levels of the store in coordination with the Regional Manager and the Marketing Department.
  • Taking charge of product management like ordering, receiving, price changes, handling damaged products, and returns.
  • Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation.
  • Utilised Working Week Framework to plan and execute store operations.

Delivery of P&L

Mystery Shopper

CSI

Cash Discrepancy

Stock Loss

Customer Complaints

No accidents

Stock turnover

Waste

Growth and Customer Service

  • Ensure all employees are trained on customer service behaviours and exhibits them on the shop floor.
  • Proactively monitors customer behaviour and feedback to increase service levels.
  • Works with customer research to identify any gaps or opportunities to increase service levels.
  • Set an example for the team to follow.
  • Monitors the performance of competitors in the market and identifies opportunities and threats are addressed and actions are implemented with coordination of the Regional Manager and Function Heads.
  • Monitors the performance of the store and benchmarks for sales growth with the Store Management Team.

Delivery of P&L

CSI

Mystery Shopper

People - Hiring, training and development

  • Responsible for hiring, training, development of employees.
  • Ensures a training calendar for the store.
  • Responsibility for ensuring staffing levels are adequate to effectively operate the store,
  • Motivating, supporting and monitoring staff performance in all aspects.
  • Ensuring adherence to HR requirements and procedures
  • Ensuring adherence to health and safety requirements and procedures
  • Ensure a succession plan in the store for growth of talent and un-interrupted business operations.

EES

Succession Plans

Manpower productivity

Attrition

Finance

  • Work with the Store Manager and ADM in preparation of annual budgets relating to sales, manpower, revenue and operating expenses.
  • Ensure all relevant reports are issued on a timely basis.
  • Ensures that there is an effective Admin Team in place to handle financial procedures including handling invoices, credit notes, petty cash, etc.

5. JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

The Deputy Store Manager is responsible for supporting the Store Manager in helping maintain the store from all aspects in order to ensure customers have access to necessary products to drive sales and create an excellent customer experience.

6. QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge: Graduate Degree

  • Retail and Whole sales experience

  • Motivated and can work towards set targets and KPI'S

  • Experience with and passion for premium fashion brands

  • Commercial Acumen

  • Customer focus

Minimum Experience: +8 years of experience

Behavioural Competencies :

Ability to demonstrate critical thinking and problem solving skills as well as good organisational, management and communication and sales skills


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