Room Service Order Taker

Job Responsibilities:

• Answer all incoming room service calls in a courteous, professional, and friendly manner.

• Take food and beverage orders accurately, repeating them back to ensure clarity.

• Enter orders promptly into the POS system for kitchen and service team action.

• Provide detailed knowledge of menu items, ingredients, portion sizes, and recommended pairings.

• Upsell and promote specials, signature dishes, and beverages.

• Communicate guest requests clearly to kitchen and service colleagues.

• Monitor order progress and follow up with service staff to ensure timely delivery.

• Handle guest complaints or special requests politely and escalate issues to the supervisor when necessary.

• Maintain records of orders, guest preferences, and any special billing instructions.

• Ensure telephone etiquette and service standards are consistently met as per hotel brand standards.

• Assist in preparing trays, amenities, and other small service requirements during peak times.

• Work closely with the Front Office and Housekeeping to ensure smooth guest service coordination.

Qualifications Required:

• High school diploma or equivalent; Diploma in Hotel Management preferred.

• Previous experience in Food & Beverage, Call Center, or Customer Service roles is an advantage.

• Strong communication skills in English (Arabic or other languages are an added benefit).

• Knowledge of food & beverage menus, service procedures, and basic POS systems.

• Pleasant telephone manners with clear speech and a welcoming tone.

• Ability to multitask, prioritize, and remain calm under pressure.

• Professional grooming and adherence to hotel standards.

• Flexible to work shifts, weekends, and holidays as per hotel operation needs

Salary 350/- for 9 Hrs Shift including Meal Break