IT SPECIALIST

SAP ERP SYSTEM SUPPORT:

ACT AS THE PRIMARY POINT OF CONTACT FOR SAP SYSTEM ISSUES AND USER SUPPORT ACROSS DEPARTMENTS.

ASSIST WITH USER ACCOUNT SETUP, ROLE ASSIGNMENTS, AND SYSTEM ACCESS WITHIN SAP.

PROVIDE SUPPORT AND GUIDANCE ACROSS SAP MODULES SUCH AS MM, SD, FI, OR OTHERS BASED ON BUSINESS NEEDS.

COLLABORATE WITH EXTERNAL SAP CONSULTANTS AND VENDORS FOR ADVANCED TROUBLESHOOTING AND SYSTEM UPDATES.

CONDUCT TRAINING SESSIONS AND CREATE USER DOCUMENTATION FOR SAP PROCESSES AND BEST PRACTICES.

PARTICIPATE IN SAP IMPROVEMENT PROJECTS, UPGRADES, AND TESTING.

CCTV SYSTEMS:

MAINTAIN CCTV CAMERAS AND RECORDING SYSTEMS.

MONITOR SYSTEM FUNCTIONALITY AND COORDINATE WITH RELEVANT DEPARTMENTS FOR CAMERA PLACEMENT AND FOOTAGE RETRIEVAL.

MANAGE VIDEO STORAGE SYSTEMS AND ENSURE DATA RETENTION POLICIES ARE MET.

PERFORM PERIODIC SYSTEM CHECKS AND TROUBLESHOOTING.

GENERAL IT SUPPORT:

PROVIDE TECHNICAL SUPPORT FOR HARDWARE, SOFTWARE, AND NETWORK ISSUES THROUGH A TICKETING SYSTEM OR DIRECT COMMUNICATION.

INSTALL AND CONFIGURE DESKTOP AND OFFICE EQUIPMENT (PCS, PRINTERS, SCANNERS, ETC.).

SET UP NEW USER ACCOUNTS, EMAIL, AND ACCESS RIGHTS IN LINE WITH COMPANY POLICIES.

SUPPORT LAN/WAN AND INTERNET CONNECTIVITY, NETWORK DEVICES, AND BASIC CYBERSECURITY PRACTICES.

MAINTAIN SYSTEM DOCUMENTATION, MANUALS, AND SUPPORT LOGS.

PERFORM REGULAR SYSTEM BACKUPS, UPDATES, AND SOFTWARE PATCHING.

REQUIREMENTS

EDUCATION:

BACHELORS DEGREE IN INFORMATION TECHNOLOGY, COMPUTER SCIENCE, OR A RELATED DISCIPLINE.

EXPERIENCE:

MINIMUM 2 YEARS IN AN IT SUPPORT ROLE, WITH PROVEN HANDS-ON EXPERIENCE IN SAP ERP SYSTEMS.

EXPERIENCE WITH CCTV SYSTEMS AND GENERAL IT INFRASTRUCTURE.

TECHNICAL SKILLS:

PROFICIENCY IN SAP USER SUPPORT WITH FAMILIARITY IN KEY MODULES .

SOLID UNDERSTANDING OF SAP AUTHORIZATIONS, ROLES, AND BASIC SYSTEM NAVIGATION.

EXPERIENCE WITH CCTV SYSTEM INSTALLATION AND MAINTENANCE.

COMPETENCE IN WINDOWS OS, MICROSOFT OFFICE, BASIC NETWORKING, AND HARDWARE TROUBLESHOOTING.

SOFT SKILLS:

STRONG PROBLEM-SOLVING AND ANALYTICAL ABILITIES.

EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS.

ABILITY TO PRIORITIZE TASKS AND MANAGE TIME EFFECTIVELY IN A DYNAMIC ENVIRONMENT.