Application Support Engineer

We are looking for talented Application support engineers who can help us provide support for internal microservices and applications that will drive our growing business.

Responsibilities

• Provide on-demand support to internal clients for critical business flows
• Take ownership of issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve system issues
• Refer to internal database or external resources to provide accurate tech solutions
• If possible, issue code fixes to the issues encountered
• Ensure all issues are properly logged and communicate the statuses
• Prepare accurate and timely reports and document technical knowledge in the form of notes, SOPs, and manuals

Qualifications

• Strong oral and written communication skills
• High sense of ownership and responsibility
• Strong experience with MySQL including complex queries involving joins and subqueries
• Hands-on experience with at least one of Go, Ruby (RoR), Java, Node.js, Python, or PHP
• Ability to write automation scripts and maintain them
• Strong analytical, problem solving, and troubleshooting skills
• Strong ability and eagerness to quickly learn new technologies
• Good understanding of common design patterns and best practices around security and performance
• Passion for code quality and attention to detail
• Degree in computer science or information technology.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Must be Saudi National.
• Must be based in Riyadh, Saudi Arabia.
• Must have from 2 to 4 experience in IT