IT Technical Manager

We are looking for IT Technical Manager to drive IT operations services and service desk across the group to excellence

• Key Duties:
• Day-to-day management of IT operations technical team, develop their skills and build internal collaboration.
• Hold responsible for IT infrastructure, such as servers, switches, firewalls, UPS, IP telephony, access controls, …etc
• Fully manage and monitor cloud infrastructure on Azure for the entire group.
• Ensure service reliability, availability, and serviceability (RAS).
• Work hand by hand with service desk, application and security teams to deliver best IT service.
• Build and apply standards across group business units and follow unified IT procedures.
• Manage network staff and handle all aspects of networking such as switches, routers, firewalls, access points, site
• to site connections, MPLS, vpn connections, internet services, … etc
• Control on-prem/cloud servers processes from provisioning, maintaining, securing, monitoring, and reporting.
• Ensure technical team are following best practices in servers management such as OS updates, security patches,
• backups, disaster recovery, and mitigating possible risks.
• Design and ensure resource performance to meet SLA’s.
• Define, measure, and meet IT infrastructure metrics.
• Monitor services and proactively act on incidents or risk identified.
• Submit periodical performance report to the management.
• Improve cloud infrastructure cost by continuously monitor and optimise resources allocation.
• Maintain infrastructure and applications documentations.
• Participate in IT budget planning.
• Adopt and monitor the NOC system.
• Implement new IT processes and procedures as per group strategy and act as a leader to drive the change.
• Key Skills:
• 5+ years' experience in managing infrastructure team.
• Full understanding of network design, data center operations, and ITIL practices.
• Strong analytical, problem-solving and communication skills.
• Emotional intelligent with excellent leadership ability and team spirit.
• Responsibilities:
• IT Infrastructure Plan, design and maintain old all aspects of on premise and cloud infrastructure.
• Cloud Services Management Maintain cloud services and monitor availability, consumption, and performance.
• Reporting Provide regular verbal and written reports to management for service availability, performance, and incidents.
• Service improvement Perform quality controls and monitor service performance with continual service processes development