IT specialist

We are looking for an IT specialist “Saudi National” To be responsible for Providing onsite and remote support to the end user.

Key Duties

• Provide onsite and remote support to the end user.
• Log and track support tickets and incidents.
• Maintain best practices in IT operations and service desk, like incidents, problems, and access management. 
•  Follow up with incidents and issues until user’s satisfaction.
• Build and administrate IT knowledge-based library.
• Patch servers and update operating systems and applications.
• Maintain IP telephones, CCTV camera and access control systems.
• Prepare and submit incidents reports to direct manager.
• Managing user accounts as per internal onboarding/offboarding processes.
• Work together with applications team to provide necessary support to business applications and investigate operational problems.
• Schedule servers’ backups.
• Maintain IT assets and inventory.

Requirements :

• Microsoft Certified Professional
• 3+ years' experience in IT operations and service desk.
• Experience with Microsoft servers, SQL servers and active directory.
• Full knowledge in cisco networks and firewalls.
• Good knowledge in Office365 and Azure portal.