Customer Service Representative

Position: Customer Service Representative

Job Type: (Remote)

Jonesbororealtycompany is a leading real estate company in Jonesboro, committed to providing exceptional service to our clients. We specialize in buying, selling, and renting residential and commercial properties. Our team is dedicated to helping our clients achieve their real estate goals and providing them with a positive and stress-free experience.

Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to our clients, assisting them with any inquiries or concerns they may have, and ensuring their overall satisfaction with our services. This is a full-time position, with 40 hours per week, and will require occasional weekend and evening availability.

Key Responsibilities:

- Serve as the first point of contact for clients, responding to inquiries and concerns in a timely and professional manner

- Manage and maintain client accounts, ensuring accurate and up-to-date information

- Schedule and coordinate appointments for clients with our agents

- Assist with the preparation of documents and contracts for clients

- Collaborate with our team to ensure a smooth and efficient process for our clients

- Follow up with clients to ensure their satisfaction and address any issues that may arise

- Maintain a positive and professional attitude at all times, representing the company in a positive light

- Continuously strive to improve and enhance the customer service experience for our clients

Qualifications:

- High school diploma or equivalent, some college preferred

- Minimum of 1-2 years of customer service experience, preferably in a real estate or related industry

- Excellent communication and interpersonal skills

- Strong attention to detail and organizational skills

- Ability to multitask and prioritize in a fast-paced environment

- Proficient in Microsoft Office and other relevant software

- Knowledge of real estate industry and terminology is a plus

- Must be able to work occasional weekends and evenings as needed

We Offer:

- Competitive salary and benefits package

- Opportunities for growth and advancement within the company

- A supportive and collaborative work environment

- Training and development opportunities to enhance skills and knowledge

- A chance to be a part of a successful and reputable real estate company in Jonesboro

If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you! Please submit your resume and cover letter for consideration. Thank you for your interest in joining the Jonesbororealtycompany team.