Job Openings General Manager (Hospitality)

About the job General Manager (Hospitality)

Position: General Manager – 5-Star Hotel
Location: Taicang Gardens, near Shanghai, China
Industry: Luxury Hospitality
Reports to: Owner / Regional Director
Job Summary:
The General Manager is responsible for the overall leadership, strategic direction, and operational management of a luxury 5-star hotel in Shanghai. The role ensures exceptional guest experiences, strong financial performance, and efficient hotel operations while maintaining international hospitality standards. The ideal candidate must have at least 5 years' experience in luxury hotel management and be proficient in Chinese.
Key Responsibilities
Hotel Operations Management
  • Oversee the hotel's day-to-day operations including Rooms Division, Food & Beverage, Sales & Marketing, Finance, and HR.
  • Ensure operations align with international 5-star service standards.
  • Maintain high levels of guest satisfaction and operational efficiency.
Financial & Revenue Management
  • Develop and manage the hotel's budget and financial plans.
  • Drive revenue growth through effective pricing, marketing, and sales strategies.
  • Monitor operational KPIs, costs, and profitability.
Leadership & Team Management
  • Lead, motivate, and develop department heads and hotel staff.
  • Foster a culture of service excellence, teamwork, and professional growth.
  • Ensure clear communication across all departments.
Guest Experience & Brand Standards
  • Ensure outstanding guest service and manage VIP clients.
  • Maintain strong guest satisfaction and uphold the hotel's brand reputation.
Sales & Business Development
  • Work closely with Sales & Marketing to increase market share and brand visibility.
  • Build relationships with corporate clients, travel partners, and tourism stakeholders.
Compliance & Administration
  • Ensure the hotel complies with local regulations, safety standards, and company policies.
  • Manage relationships with local authorities and partners in China.
Qualifications
  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • Minimum 5 years of experience in luxury hotel management, including supervisory or leadership roles.
  • Experience in 5-star hotels in China preferred.
  • Proficiency in Chinese language is required.
  • Strong financial, operational, and leadership skills.
  • Excellent communication, negotiation, and interpersonal skills.

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