Contact Centre Professional - English Support Specialist (BPO)

Position: Contact Centre Professional - English Support Specialist

Industry: BPO

Location: Phnom Penh, Cambodia

Role Summary: As the frontline of communication, you will be instrumental in
upholding our reputation for outstanding customer service. Your role will involve managing customer interactions with poise and proficiency in English, ensuring that every customer feels heard and helped.

Responsibilities:

• Efficiently handle a high volume of inbound and outbound calls, providing timely and
  empathetic customer assistance.
• Utilize exceptional English communication skills to accurately understand and address customer needs.
• Maintain comprehensive knowledge of company offerings to support customers
  effectively
• Collaborate with team members to foster a cohesive service environment focused on customer satisfaction.
• Engage in continuous learning to stay abreast of product updates and service
  techniques.
• Document customer interactions with precision, ensuring a reliable database for follow-up actions.
• Contribute insights toward service enhancement, participating actively in the
  development of best practices.

Requirements:

• Customer service experience: A background in customer service roles, demonstrating a track record of managing customer inquiries and delivering solutions.
• English language proficiency: Superior spoken and written English skills, capable of
  engaging customers with clarity and professionalism.
• CRM system familiarity: Experience with CRM platforms, adept at managing customer data and interactions.
• Problem-solving skills: Adept at identifying customer issues and navigating to
  satisfactory resolutions.
• Adaptability: The ability to thrive in a dynamic environment, responding effectively to
  diverse customer scenarios

Working Hours:

• Working Time 8:00 am - 5:30 pm (Lunchbreak: 12:00 - 13:30)
• Working Day: Monday - Friday & Saturday (Half Day)

Salary:

$300

Benefits:

• Holiday: Legal Holiday
• Annual and Sick Leave: Following Cambodian Labor Law
• Salary Increment & Bonus: Based on performance.
• Insurance: Hospital-Surgical Insurance and Personal Accident 24 hours

Contact Information:

• Email: careers@jtccs.net
• Phone/Telegram: (+855) 96 414 6789
• Telegram ID: @jtccscareers
• Website: www.jtccs.net
• Address: 7th Floor, SV35 Office Building, Mao Tse Tong Blvd, Phnom Penh 12302