Operation Manager

Phnom Penh, Cambodia

Job Openings Operation Manager

Position: Operations Manager

Industry: BPO

Location: Phnom Penh, Cambodia

Key Responsibilities:

Champion people management: Implement strategies to recruit, develop, and retain top talent within the BPO landscape, fostering a culture that values diversity and inclusion.
Drive performance management: Set and exceed performance management standards, utilizing BPO industry benchmarks to measure and enhance team productivity.
Ensure client satisfaction: Cultivate lasting relationships with clients, delivering services that align with the high standards expected in the BPO industry.
Conduct soft skills and communications training: Develop and deliver training programs for all levels within the organization, with a particular focus on customer support agents to enhance their communication and interpersonal skills.
Operational KPIs: Define and track operational KPIs specific to BPO operations, ensuring peak performance and client satisfaction.
Budget management: Administer financial operations, including budgeting and resource allocation, to maximize the projects financial health.
Compliance and safety: Uphold strict adherence to BPO industry regulations and safety standards, guaranteeing a safe and compliant work environment.

Qualifications:

Extensive experience in operations management within the BPO industry.
Demonstrated ability in leading BPO teams to achieve exceptional performance metrics.
Strong client management skills with a track record of fostering high client satisfaction in a BPO setting.
Experience in developing and conducting training programs, particularly in soft skills and communications.
Strategic thinking with a proactive approach to problem-solving and decision-making.
A degree in Business Administration, Human Resources, or a related field, with a preference for candidates with BPO-specific qualifications.

Working Hours:

Salary:

$1500 - $1800

Benefits:

What They Offer:

A chance to be an integral part of a pioneering project, offering substantial career progression and enriching experiences in the BPO sector.
A vibrant workplace with avenues for professional advancement.
A competitive remuneration and benefits package upon completion of the probationary term.
A collaborative team environment that champions innovation and excellence.

Contact Information:

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