Sales Associate (Retail Hospitality)

Position: Sales Associate

Industry: Retail Hospitality

The Sales Associate is responsible for welcoming and advising international customers while delivering a premium shopping experience. As a brand ambassador, the associate contributes actively to the stores sales performance, customer satisfaction, and visual excellence, while
complying with the airports security and operational procedures.

Customer Service & Sales
- Greet each customer in a warm, personalized, and professional manner.
- Identify customer needs and recommend suitable products and services.
- Drive sales by presenting features, benefits, and product highlights.
- Build customer loyalty through excellent service and personalized attention.

Sales Performance
- Achieve personal and collective sales targets and KPIs (e.g. conversion rate, average basket size).
- Take part in in-store promotional activities and commercial events.
- Represent the brand with pride and consistency in a multicultural environment.

Cash Desk Operations
- Operate the POS system and handle transactions (cash, card, foreign currency if applicable).
- Apply duty-free procedures and ensure proper tax refund documentation.
- Ensure accuracy in change handling and follow currency conversion guidelines.

Merchandising & Stock Management
- Maintain a clean, organized, and visually appealing sales area.
- Ensure regular restocking and participate in inventory counts.
- Follow brand visual merchandising standards.

Security & Airport Compliance
- Comply with airport safety and access regulations (badge control, surveillance awareness).
- Follow internal procedures related to product handling, safety, and hygiene.

REQUIREMENTS:

-Minimum high school diploma sales or customer service training is a plus
-Prior experience in sales, preferably in duty-free, travel retail, or high-end boutiques
- Fluent English required additional languages are a plus (e.g. Chinese, French, Korean)
- Strong selling and advising techniques
- Ability to work with performance indicators
- Impeccable appearance and customer service focus
- Active listening, dynamism, and responsiveness
- Team spirit and ability to thrive in a multicultural setting

WORKING CONDITIONS:

- Shift-based work schedule (early mornings, evenings, weekends, public holidays).
- Standing for extended periods.
- Work under airport security supervision.
- Daily interaction with international and demanding customers

Salary: $300 - $550

Location: Phnom-Penh at TIA Techo International Airport (Cambodia)
Contract type: Permanent
Starting date: ASAP

How to Apply: