Customer Relations Specialist (Mining/Logistic)

Job Title: Customer Relations Specialist

Industry: Mining/Logistics

Location: Phnom Penh

Responsibilities:

• Customer Support: Address inquiries, resolve issues, and provide product/service information to Chinese-speaking customers.
• Relationship Management: Build and maintain strong relationships with clients to ensure customer satisfaction and retention.
• Communication: Serve as the primary point of contact for Chinese-speaking clients, handling phone calls, emails, and live chats.
• Feedback Handling: Gather customer feedback and relay it to relevant departments to improve services and products.
• Problem Resolution: Quickly address and resolve customer complaints or concerns, escalating as needed.

Requirements:

• Bachelors degree in Business, Communications, or a related field.
• Fluency in Chinese.
• Strong communication and interpersonal skills.
• Experience in customer service or client relations preferred.
• Ability to multitask and handle a fast-paced environment.

Working Hours:

• Mon - Fri: 8:30 am - 5:30 pm (1 hour lunch break)
• Saturday: 8:30 am - 12:00 pm
  

Salary:

• Negotiable

Contact Information:

• Email: careers@jtccs.net
• Phone/Telegram: (+855) 96 414 6789
• Telegram ID: @jtccscareers
• Website: www.jtccs.net
• Address: 7th Floor, SV35 Office Building, Mao Tse Tong Blvd, Phnom Penh 12302