Business Development Manager

Position Title New Business Account Manager

Location Lane Cove

Reports to Sales Manager

GENERAL DESCRIPTION

- Reporting to the Sales Manager, the New Business / Account Manager responsibilities include developing long-term

- relationships with existing clients, leveraging industry contacts and knowledge to source and secure new clients. The New

- Business Account Manager will liaise between customers and internal teams to ensure the timely and successful delivery of print and packaging solutions according to client needs.

KEY ACCOUNTABILITIES

- Achieve growth and meet sales targets by successfully managing existing client relationships

- Identify new business opportunities within existing client base

- Generate leads and work to secure new clients

- Proactively communicate with clients

- Proactively communicate with CSRs and internal parties to ensure quality standards and timelines are met

- Meet sales target in accordance with agreed budget

RESPONSIBILITIES

- Responsibilities include, but are not limited to:

- Sales / Account Management

- Proactively identify new business opportunities with a focus on target markets

- Maintain close contact with key clients

- Seek to expand supply to existing clients through detailed understanding of their print and marketing needs

- Ensure that specific client requirements are met in a timely manner

- Update clients/production staff of any changes to job specifications or delivery requirements

- Liaise with clients/production staff to ensure complete satisfaction of work produced

- Follow up client satisfaction/complaints to ensure satisfactory outcomes

- Actively seek development opportunities to expand professional and industry networks

- Actively participate in planning meetings for budgets and sales targets

- Work collaboratively with Sales Manager to develop and execute plans to achieve sales and revenue objectives

- Monitor industry trends to capitalise on market opportunities

- Provide timely and accurate reporting as required

- Build and maintain collaborative relationships with external contacts and colleagues throughout the company.

- Ensure quality assurance procedures, workflow systems, policies and work instructions are always followed.

- Actively seek to increase industry knowledge by participating in educational opportunities; reading professional

COMPETENCIES REQUIRED

The desire and capability to develop constructive ideas and influence outcomes.

Committed to delivering client-focused solutions.

Demonstrated ability to communicate, present and influence credibly and effectively.

Dependable, thorough, and precise in all aspects of work.

Strong planning and organisational skills.

Commitment to the continuous improvement of the business and personal development.

QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED

- Experience in printing/packaging sales and client relationship management.

- Broad technical knowledge of complete printing and finishing processes.

- Proficient with Prism (or similar application)/ Excel / Microsoft products, desirable but not essential.

- Proven skills in identifying market opportunities.