Customer Experience (Mandarin Speaker)

Job Description

1. Responsible for improving the client service experience and timeliness quality of the branch.

2. Responsible for handling client complaints, implementing and promoting the resolution of the early warning mechanism for major complaints at the branch.

3. Responsible for ensuring quality management and monitoring of all processes within the agency area.

4. Responsible for building the client/branch service and quality management team at the branch, empowering branch partners and market clients to develop.

5. Responsible for coordinating the resolution of national package tracking issues and ensuring the safety of outgoing goods for branch partners and clients in the province.

6. Complete other tasks assigned by the leadership.

Job Requirements

1. Possess the ability to handle and resolve problems, arrange/follow up on progress, communicate, and address difficult issues.

2. Have good text comprehension skills, communication skills, and patience.

3. Be a good listener, have a strong sense of service, be highly responsible, ensure Customer Satisfaction Score, and improve User Experience.

4. Be proficient in using various work software.

5. Be able to speak Chinese; candidates with some experience in the logistics industry or client service are preferred.

6. The future work location will be the branch in Java or Sumatra.