E-commerce Virtual Assistant (E-commerce VA)

Job Title: E-commerce Virtual Assistant (E-commerce VA)

Client Location: Adelaide, South Australia, Australia

Job Type: Full-time

Industry: E-commerce & Retail

Salary: AUD $1,400 – $1,700 per month (approximately ₱60,000 – ₱73,000, depending on experience)

About the Client

Our client is a growing e-commerce and retail business based in Adelaide, South Australia, serving customers across Australia through its online store. The company focuses on providing quality products, excellent customer service, and a seamless online shopping experience.

As the business continues to expand, they are seeking a reliable and detail-oriented E-commerce Virtual Assistant to support daily store operations, manage online listings, assist customers, and help improve overall e-commerce performance.

Role Overview

This is a fully remote, full-time role for an E-commerce Virtual Assistant who will assist with the day-to-day management of the company's online store. The successful candidate will be responsible for product management, order processing, customer support, inventory updates, and general e-commerce operations.

The ideal candidate is organized, proactive, tech-savvy, and experienced in managing online stores while maintaining accuracy and excellent customer service.

Key Responsibilities

- Manage and update product listings, descriptions, pricing, and images across e-commerce platforms

- Process customer orders, returns, refunds, and exchanges accurately and efficiently

- Respond to customer inquiries through email, chat, and other support channels

- Monitor inventory levels and coordinate stock updates with suppliers and internal teams

- Upload new products and promotional content to the online store

- Assist with managing platforms such as Shopify, WooCommerce, Amazon, eBay, or similar marketplaces

- Coordinate with suppliers and shipping partners regarding order fulfillment and delivery updates

- Maintain accurate product information and ensure listings are up to date

- Monitor customer reviews and feedback to support customer satisfaction

- Prepare basic reports related to sales, inventory, and store performance

- Identify opportunities to improve store processes and customer experience

Candidate Requirements

- Minimum 1 year of experience as an E-commerce Virtual Assistant, E-commerce Assistant, or Online Store Administrator

- Experience managing e-commerce platforms such as Shopify, WooCommerce, Amazon Seller Central, or eBay

- Knowledge of product listing management, order processing, inventory tracking, and customer support

- Strong written and verbal communication skills

- Proficiency in Google Workspace, Microsoft Office, and basic reporting tools

- Experience with Canva or other content creation tools is an advantage

- Excellent attention to detail and organizational skills

- Ability to work independently, prioritize tasks, and meet deadlines

Apply Now

If you're a detail-oriented and motivated E-commerce Virtual Assistant looking to grow your career with a growing Australian e-commerce business, apply now by clicking the button below.