Healthcare Customer Service Representative (Healthcare CSR)

Job Title: Healthcare Customer Service Representative (Healthcare CSR)

Client Location: Manchester, England, United Kingdom

Job Type: Full-time

Industry: Healthcare Services

Salary: GBP £800 – £1,000 per month (approximately ₱66,000 – ₱82,000, depending on experience)

About the Client

Our client is a growing healthcare services provider based in Manchester, England, delivering patient-focused healthcare solutions across the United Kingdom. The organization is committed to providing exceptional patient experiences through responsive support, professional communication, and high-quality healthcare services.

As the company continues to expand, they are seeking a friendly, professional, and customer-oriented Healthcare Customer Service Representative to serve as the first point of contact for patients and ensure a positive customer experience.

Role Overview

This is a fully remote, full-time role for a Healthcare Customer Service Representative who will provide exceptional customer support to patients through phone, email, and online communication channels. The successful candidate will assist with general inquiries, appointment coordination, service information, and issue resolution while maintaining professionalism and empathy.

The ideal candidate is an excellent communicator, customer-focused, and passionate about delivering outstanding service.

Key Responsibilities

- Serve as the first point of contact for patient inquiries via phone, email, and live chat

- Provide accurate information regarding healthcare services, clinic policies, and general procedures

- Assist patients with appointment requests, cancellations, and rescheduling

- Resolve customer concerns and escalate complex issues to the appropriate department when necessary

- Follow up on customer inquiries to ensure timely resolution and customer satisfaction

- Maintain accurate records of customer interactions using the company's CRM system

- Gather patient feedback and report recurring concerns to support service improvements

- Coordinate with internal departments to ensure prompt resolution of patient requests

- Meet customer service performance metrics, including response times and satisfaction standards

- Perform general customer support and administrative tasks as assigned

Candidate Requirements

- Minimum 1 year of experience as a Customer Service Representative, Call Center Representative, Healthcare Support Representative, or similar role

- Excellent written and verbal English communication skills

- Strong customer service, problem-solving, and interpersonal skills

- Experience using CRM or customer support platforms

- Proficiency in Google Workspace and Microsoft Office

- Ability to multitask, prioritize tasks, and work independently in a remote environment

- Previous experience supporting healthcare, medical, or allied health organizations is an advantage

Apply Now

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