Multilingual Customer Service Representatives

Job Summary: 

Are you up for a challenge? JWay Group is looking for highly motivated and talented professionals with bilingual or multilingual skills and strong work ethics that can deliver exceptional customer service to our clients. You are expected to provide daily customer support and utilize your problem-solving skills in supporting end-users, clients, and customers of different nationalities.

Job Responsibilities:

• Provide daily support to end-users, clients, and customers from different countries, including answering questions, analyzing problems, and
  quickly coming up with a solution to resolve issues and tickets through phone, chat or e-mail.

• Communicate effectively with end-users, colleagues, and other resource teams of different nationalities to quickly resolve issues.

• Maintaining daily records of customer interactions, reported issues, customer support activities, and completed solutions along with any further
  follow-ups or action required of other resource teams or repair personnel.

• Increase product knowledge by reading materials like modules, training manuals, available records, and attending seminars, conferences, and
  training when possible.

• Increase cultural literacy by self-studying, reading language development materials, and attending seminars, conferences, and training when
  possible.

• Making oneself knowledgeable and familiar with the clients' ticketing tools and job-related systems.

• Scrumming backlog tickets and addressing to proper resource teams to quickly resolve and close tickets.

• Continuous collaboration with clients and other resource teams to establish goals and objectives for providing better and excellent customer
  service.

• Create and implement new processes to improve efficiency and meet customer satisfaction while keeping costs down.

Qualifications:

• Graduate of any vocational or diploma course or completed at least 2 years in college.

• Proficient in any of the following language in written and/ or verbal communication: Chinese (Mandarin, Cantonese, Min, Hakka, Gan, Xiang, Wu),
  Standard Japanese, French, Italian, Spanish, Portuguese, Indian (Hindi, Bengali, Marathi, etc.) and other Asian languages.

• Strong English communication skills for both written and verbal.

• Strong problem-solving and analytical skills.

• Promotes cultural literacy

• Ability to stay calm and professional in all circumstances

• Preferably with 1-2 years related experience in a BPO company/ Customer Service industry.

• Preferably with a customer support background.