Job Openings L2 Operations Engineer

About the job L2 Operations Engineer

Job Summary

  • Monitoring of client’s Systems
  • Monitoring of scheduled jobs in the environment
  • Run diagnostics of Problems/Issues/Defects
  • Setting Severity Levels to Problems/Issues/Defects
  • Ownership of Problems/Issues/Defects Ticket until Resolution
  • Problems/Issues/Defects Analysis
  • Follow-up and Resolve Problems/Issues/Defects within SLA
  • Workaround, Corrective Fixes, Removal of Data Errors
  • Regular Reporting on Open/In Progress/Resolved Tickets

Minimum Qualifications:

  • Practical experience working in an Agile/SCRUM development environment, with an understanding of what works and what doesn’t in a professional-services setting
  • An understanding of what it means to wear different hats in a small, dynamic team environment, and a willingness to jump in and help wherever needed.
  • Experience working in an Agile Environment
  • Strong communication skills for the non-technical team to understand issues and resolutions
  • Preferably with Technical Background
  • At least 1-2 years experience
  • Willing to work in Salcedo Village, Makati City
  • Willing to work on a day shift schedule

Data Privacy Consent

By submitting your application for this job, you are authorizing JWay Group to: a) collect and use your personal data, and to disclose such data to any third party with whom JWay Group or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with JWay Group or its clients; and b) retain your personal data for consideration of future job opportunities (where applicable for relevant unsuccessful job applicants).