About the job L2 Ops Lead
- Monitoring of the client’s systems
- Monitoring of scheduled jobs in the environment
- Monitor Production Logs for Errors, Suspicious Activities, Security and/or Data Privacy Issues
- Regularly perform monitoring scans
- Setting Severity Levels to Problems/Issues/Defects
- Ownership of Problems/Issues/Defects Ticket until Resolution
- Create Root Cause Analysis for Problems/Issues/Defects found
- Follow-up, Coordinate, and Resolve Problems/Issues/Defects within SLA
- Workaround, Corrective Fixes, Removal of Data Errors
- Regular Reporting on Open/In Progress/Resolved Tickets
- Report and Monitor status of the Problems/Issues/Defects reported by the team
- Management Reporting indicating Status and KPIs
- Mentor team members and monitor team's performance
- Candidate must possess a Bachelor's/College Degree in Computer Science, Information Technology, Engineering or equivalent.
- Practical experience working in an Agile/SCRUM development environment, with an understanding of what works and what doesn’t in a professional-services setting.
- An understanding of what it means to wear different hats in a small, dynamic team environment, and a willingness to jump in and help wherever needed.
- Experience working in an Agile Environment
- Strong communication skills for the non-technical team to understand issues and resolutions
- Preferably with Technical Background
- Has strong people management skill
- At least 2 years experience
- Willing to do remote work temporarily due to COVID-19
- Willing to work in Salcedo Village, Makati after the pandemic
- Willing to work in a day shift schedule
Data Privacy Consent
By submitting your application for this job, you are authorizing JWay Group to: a) collect and use your personal data, and to disclose such data to any third party with whom JWay Group or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with JWay Group or its clients; and b) retain your personal data for consideration of future job opportunities (where applicable for relevant unsuccessful job applicants).