Application Support Analyst - Technology

About the Role

Were looking for a technically skilled and user-focused Application Support Analyst to join the digital team at Kai Tak Sports Park (KTSP)Hong Kongs largest and most iconic sports and entertainment venue.

This is not a typical back-office IT support role. You will work on mission-critical systems supporting ticketing, mobile applications, and the Venue Booking System (VBS), ensuring seamless experiences for both users and event operators. Youll be involved in both day-to-day support and real-time event operations, collaborating with vendors and business teams to keep everything running smoothly.

Key Responsibilities

• Provide technical and application support for KTSPs core systems, including:
• Ticketing platforms
• Mobile/web applications
• API Management Platform
• Venue Booking System (VBS) for facility reservations and sports programme enrolments
• Perform incident diagnosis and troubleshooting, and work with vendors to resolve issues efficiently.
• Monitor system performance and logs, especially during high-volume periods and events.
• Assist in change management, testing, and release coordination for application updates and patches.
• Engage with internal users and frontline staff to gather feedback and understand workflow needs.
• Help identify improvement areas in applications and user experience.
• Maintain clear, accurate documentation, user manuals, and support procedures.
• Support live events or peak operations as part of an event duty roster, ensuring smooth digital operations.

Requirements

• Degree in Information Technology or a related discipline.
• Minimum 3 years of experience in application support, IT operations, or technical helpdesk.
• Hands-on experience supporting web or mobile platforms, ideally customer-facing.
• Knowledge of:
• Windows OS, networking basics
• Web technologies (HTML, JSON, APIs)
• Databases (e.g. SQL, MySQL) and application logs
• Strong problem-solving skills and ability to remain calm under pressure.
• Excellent communication skills in both English and Chinese (spoken and written).
• Self-motivated with a service-oriented mindset and a willingness to learn.
• Ability to work independently and in a fast-paced, event-driven environment.

⭐ Nice to Have

• Experience with event tech, ticketing systems, or SaaS platforms.
• Exposure to systems like VBS (Venue Booking Systems), CRM tools, or POS.
• Knowledge of ITSM tools (e.g. Jira, ServiceNow) or log monitoring systems.
• Familiarity with Agile or DevOps practices.

Why Join Us?

At Kai Tak Sports Park, you wont just be supporting routine systemsyoull be part of a world-class venue that brings sports, concerts, and community events to life.

What makes this opportunity unique:

• Excitement & Impact
  Be part of the digital backbone supporting major live events, professional sports matches, and public programmes.
• ️ Diverse Tech Exposure
  Work with multiple systems: mobile apps, ticketing, VBS, integrations, and real-time dashboards.
• Collaborative Culture
  Join a dynamic team that values your ideas, initiative, and collaboration across departments.
• Growth & Learning
  Get hands-on experience with modern tech stacks and system integration challenges.
• Perks
  Occasional access to venue events, modern working environment, and staff recreation options.