Waiter/Waitress - The Champion Sports Bar (contract under agency)

Department: Food & Beverage

Reports To: Operations Manager - The Champion Sports Bar

Role Introduction:

As a Waiter/ Waitress - The Champion Sports Bar, you will be responsible for welcoming guests, maintaining daily food and beverage operations and ensuring a positive and memorable customer experience. You will work closely with the Captain - The Champion Sports Bar to uphold the highest standards of hospitality and guest service. Your role will be pivotal in creating an inviting atmosphere and setting the tone for the overall guest experience at The Champion Sports Bar.

Key Responsibilities:

• Warmly greet and welcome all guests to The Champion Sports Bar, providing a friendly and professional first impression.
• Provide accurate and up-to-date information to guests about menu offerings, upcoming events, and any operational changes.
• Maintain daily operations including but not limited to taking order, serving food and beverage and handling payments with excellent customer services.
• Assisting the Captain - The Champion Sports Bar to ensure a smooth and efficient service in the assigned section of The Champion Sports Bar.
• Ensure guest satisfaction by providing an excellent standard of food & beverage services in a competent and professional manner.
• Monitor and maintain the cleanliness and tidiness of The Champion Sports Bar and surrounding areas.
• Participate in team meetings and training sessions to continuously improve guest service standards.
• Demonstrate a positive, enthusiastic, and customer-centric attitude at all times.
• Contribute to the implementation of special events, promotions, and themed nights at The Champion Sports Bar.
• Assist in the collection and analysis of guest feedback to identify areas for improvement.
• Perform other duties as directed by the Operations Manager - The Champion Sports Bar.

Requirements:

• High school diploma or equivalent.
• Minimum 1 year of experience in a customer service or hospitality role, preferably in a sports bar, restaurant, or entertainment venue.
• Strong interpersonal and communication skills, with the ability to interact with guests, staff and stakeholders at all levels.
• Flexible and adaptable to work in a fast-paced, dynamic environment.
• Willingness to work evenings, weekends, and holidays as required.
• Passion for sports and the ability to engage guests in conversations about sports and entertainment.
• Bilingual (English and Cantonese).
• This is a contract employment under agency and contract renewal is subject to management review.

主要職責：

• 熱情地迎接和歡迎賓客，提供友好和專業的印象。
• 向賓客提供準確和最新的菜單資訊、即將舉行的活動以及任何營運變更。
  
• 維持日常運作，包括但不限於點餐、提供食品和飲料以及處理付款，並提供優秀的客戶服務。
  
• 協助酒吧領班確保在指定區域內提供順暢而高效的服務。
  
• 以專業和能力的方式提供優質的食品和飲料服務，確保賓客滿意。
  
• 監控和維持酒吧及周邊區域的清潔和整齊。
  
• 參加團隊會議和培訓課程，以不斷改善賓客服務標準。
  
• 隨時展示積極、熱情和以客戶為中心的態度。
  
• 參與酒吧的特別活動、促銷和主題之夜的運作。
  
• 協助收集和分析賓客意見，以識別改善的空間。
  
• 執行經理指派的其他職責。
  

要求：

• 高中畢業或同等學歷。
  
• 至少1年客戶服務或酒店行業的經驗，具酒吧、餐廳或娛樂場所經驗優先。
  
• 具備良好的人際交往和溝通技巧。
  
• 靈活且適應能力強，能在節奏快速的環境工作。
  
• 若營運需要，需在晚上、週末和假日工作。
  
• 對運動充滿熱情，並能與賓客進行運動和娛樂話題的對話。
  
• 能夠使用雙語（英語和廣東話）。
  
• 此職位將由代理機構以合約形式聘用，續約需經管理層審批。

Full Time

Personal & Application Information

We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purpose only. Applicants who are not invited for interviews within 8 weeks may consider their applications.