Senior Officer - Human Resources (Casual Staffing)

Department : People & Culture

Reports to : Manager - Human Resources (Casual Staffing)

Role Introduction

Reporting to the Manager - Human Resources, the Senior Officer Human Resources (Casual Staffing) plays a key role in supporting the recruitment, deployment, and management of a high volume of casual workers across various functions. This role combines operational HR responsibilities with a strong focus on data analytics, ensuring accurate and efficient handling of casual deployment, performance evaluation, payroll data verification, training coordination and complaint handling. The position is event-driven and requires onsite support to ensure seamless execution of staffing operations at Kai Tak Sports Park.

Key Responsibilities

• Act as a key point of contact for casual staff, addressing queries and concerns.

• Analyse deployment data to optimize casual staffing schedules and resource allocation.

• Monitor and report on performance ratings of casual staff, identifying trends and areas for improvement.

• Conduct regular audits and checks on payroll data to ensure accuracy and compliance with contractual terms.

• Develop and maintain Excel-based dashboards and reports to track staffing metrics (e.g., utilization, costs, turnover, performance).

• Analyse workforce data to identify trends, gaps, and opportunities for optimization.

• Provide regular insights and recommendations to HR leadership and operational teams.

• Support implementation and enhancement of HR systems related to casual staffing, streamline data flows and resolve discrepancies.

• Coordinate logistics for training programs, including scheduling, venue setup, and participant registration.

• Maintain accurate training records and ensure timely updates to staff profiles.

• Support the development and distribution of training materials (e.g., handouts, presentations, e-learning content).

• Assist in delivering training sessions and onboarding programs for new casual staff, both in-person and virtually, under the guidance of trainers.

• Evaluate training effectiveness through feedback collection and data analysis, recommending improvements.

• Monitor compliance with mandatory training and certifications.

• Maintain training records and documentation, ensuring accuracy and completeness.

• Manage timesheet submissions and approvals, ensuring timely processing.

• Contribute to the development and refinement of the procedures related to casual staffing.

• Provide onsite HR support during events, ensuring smooth execution of staffing plans.

• Perform other duties as assigned by supervisor.

Requirements

• Bachelors degree in Human Resources, Business Administration, Data Analytics, or a related field.

• Experience in HR operations with a focus on casual staffing, preferably in event, hospitality, or service industries.

• Strong analytical skills with proficiency in Excel, Power BI, or other data visualization tools.

• Advanced Excel skills (e.g., pivot tables, VLOOKUP, data visualization).

• Familiarity with payroll systems and HRIS platforms.

• Proficient in using training management systems, learning management systems (LMS), or similar tools.

• Excellent communication and interpersonal skills, with the ability to effectively interact with trainers and trainees.

• Strong organisational skills and attention to detail, with the ability to manage multiple tasks and deadlines.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment with changing priorities and the willingness to adapt as needed.

• Proficient in MS Office applications, including Word, Excel, PowerPoint, and Outlook.

• Willingness to work flexible hours, including evenings, weekends, and holidays as required.

• Less experienced will be considered as Officer - Human Resources (Casual Staffing).

Full-time

Personal & Application Information

We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purpose only. Applicants who are not invited for interviews within 8 weeks may consider their applications.